Revenue Operations Team Leader - Cash Collection | TheFork
Revenue Operations Team Leader - Cash Collection | TheFork
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Job Description
Join our Movement and Champion Restaurant Culture!
At TheFork we believe that the best things in life happen around the table.
As the leading restaurant booking platform in Europe we connect the broadest community of loyal diners with the worlds favorite restaurants. Powered by innovation and a deep passion for the restaurant industry we create unique dining experiences across 11 countries.
Were part of the Tripadvisor Group and proud to be building a diverse people-first culture where respect ownership growth and better together values thrive.
If youre passionate about food technology and making a real impact your seat at the table is ready.
Discover life at TheFork
About the role
As a Cash Collections Team Leader you will play a key role in reducing bad debt across multiple markets by guiding and empowering a team of specialists through the entire cash collection cycle from the first overdue invoice to final resolution including handover to external collection agencies when necessary.
Youll be responsible not only for maximizing collection rates but also for preserving and growing our base of published and bookable restaurants reducing financial churn and ensuring appropriate controls for restaurants rejoining our platform.
Youll lead a team of 9 Specialists / Senior Specialists across various markets and act as the primary point of contact for Country Managers Sales Directors and Account Management teams.
What you will do
Lead and optimize cash collection efforts:
- Drive cash recovery by strategically prioritizing outbound and inbound collection activities within your team (e.g. WhatsApp follow-ups pre-collection steps and custom outreach tactics by actively calling mailing campaigns).
- Monitor and manage the performance of all payment methods in your portfolio (e.g. direct debit wire transfer credit card).
- Oversee relationships with recovery agencies and legal partners: manage claim submissions and track recovery rates and timelines.
- Ensure up-to-date reporting on key KPIs and support the team in prioritizing actions based on business impact.
Manage and develop your team:
- Allocate tasks and adjust team focus based on real-time service needs and individual strengths.
- Conduct regular quality checks to ensure alignment with internal performance standards and customer focus.
- Foster a motivated and engaged team by setting tactical challenges incentives and clear development goals.
- Hold regular 1:1s to support personal growth and address challenges.
- Act as the main point of resolution for operational or team-related issues.
- Keep your team informed and connected by sharing news updates and celebrating wins.
Collaborate with internal stakeholders:
- Partner with other team leaders to identify improvement opportunities escalate feedback and align on department priorities.
- Prepare and present monthly debt performance reports leading credit committee reviews alongside Sales Directors.
- Work cross-functionally with departments like SAO Sales AM and Quality to ensure process efficiency and address root causes of recurring issues.
Who you are
- Fluent in English and communication abilities in Spanish.
- A natural leader with proven experience managing a team.
- Strong analytical skills with a solid knowledge of Excel and KPI tracking.
- Confident working under pressure and focused on delivering results.
- Excellent communication and negotiation abilities.
- Highly organized with a sharp attention to detail.
- Collaborative proactive and customer-centric.
- Experience withSalesforce or Microsoft Dynamics is a strong plus.
What we offer you
An awesome team (not everybody like our jokes but we try our best)
A Permanent contract (that can be useful in life)
Flexible working environment (2 days home office per week)
Competitive fixed salary and bonus
Lunch vouchers available for each working day (because yes we like to try our best restaurants)
International teams - More than 30 nationalities and 16 offices worldwide
Highly inclusive working environment
Lifestyle benefits that can be used to reimburse physical leisure activities family support travel etc
Continuous learning and development programs
Free access to the Calm app
A program dedicated to help you have the best work/life balance
Health insurance fully covered by the company
Life Insurance and Disability at no cost to the employee
Amazing offices with dining coffee point on each floor and leisure area
Team building events (we love karaoke. A lot. A lot.)
If you are the right person and you are thrilled to join TheFork dont miss this chance and apply.. we are waiting for you!
We believe that we are better together and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability age socio-economic & cultural background ethnicity faith gender gender expression gender identity ideology national origin race sexual orientation marital status or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork we want you to bring us your unique perspectives and experiences so we can collectively continue disrupting the restaurant industry and go from good to great.
TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application interview or participation in the selection process due to health conditions or disability please direct your inquiries to Our HR team will review the request and respond accordingly
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Employment Type
Full Time
