Customer Care Specialist - Customer Care Centre (Parramatta)
Customer Care Specialist - Customer Care Centre (Parramatta)
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Job Description
Your Opportunity
Are you passionate about helping customers feel supported confident and valued
At our Customer Care Centre were looking for a Customer Care Specialist who brings a customer-first mindset to every interaction.
As the go-to support in our Customer Care Centre youll play a vital role in resolving enquiries with professionalism and care helping our operations run smoothly while ensuring every customer feels heard supported and valued.
With over 5.4 million customer interactions handled last year across Parking Gift Cards & Customer Support this role offers the opportunity to make a meaningful impact on a large scale in a fast-paced call centre environment. Youll gain exposure to a wide range of customer queries and business functions opening strong pathways for development and career growth.
Day-to-day you will be responsible for:
- Supporting customers with their enquiries across multiple touchpoints including parking intercom calls and gift card enquiries.
- Staying calm patient and empathetic while managing high volumes of calls in a fast-paced setting.
- Completing behind-the-scenes administrative tasks to help deliver a seamless customer experience.
- Partnering with other teams to find the right solutions and ensure customers feel heard and valued.
- Managing day-to-day call centre operations while maintaining and achieving agreed business deliverables.
This role is a casual position working across a dynamic 7-day rotating roster including weekends and public holidays.
What Sets You Apart
We are looking for an energetic and customer-focused individual who thrives in a fast-paced environment and is passionate about delivering exceptional service at every interaction.
- Friendly approachable and customer-centric with the ability to make people feel heard valued and supported.
- Resilient under pressure able to stay positive and focused while adapting to changing priorities in a high-volume setting.
- Naturally curious with a desire to learn ask questions and continuously improve.
- Open to feedback with the ability to follow guidance and apply learnings to deliver consistent high-quality service.
- Strong problem-solving skills and the ability to work both independently and as part of a collaborative team.
- Experience in customer service roles and confidence working in a fast paced call centre environment
About us
Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.
We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.
With approximately 75 professions within our business our team has the expertise to design construct operate manage and market our Westfield destinations and platforms.
We want to be the place where talent thrives. To support you thriving with us we promise to respect inspire and develop you and that you will do work that matters.
Diversity equity and inclusion underpins our culture and our vision is that Everyone Belongs. We foster a workplace experience where everyone feels valued supported and motivated to realise their full potential.
We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age gender ethnicity cultural background faith disability sexual orientation gender identity or life stage.
For more information or if you have any questions please email
Applications close: 10th August 2025 (unless filled prior).
Required Experience:
Unclear Seniority
Employment Type
Gig
