Assistant Technical Manager
Assistant Technical Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
USD 38000 - 42000
1 Vacancy
Job Description
Assistant Technical Manager
Were looking for a motivated and experienced Assistant Technical Manager to join our growing team. In this role youll take on many of the same duties as our Computer Technicians-handling system repairs troubleshooting and customer support-but with added responsibilities to support team leadership and operations. This is a hands-on position requiring technical expertise and prior experience leading a team in a fast-paced environment.
WHAT YOULL DO:
- Perform basic to moderately complex troubleshooting and repair tasks for desktops laptops tablets printers and more.
- Provide remote and in-person technical support to customers via phone email and other platforms.
- Assist customers with hardware and software issues including installation printing and OS-related challenges (primarily Windows-based).
- Process and service all systems and malfunctioning components sent in for repair.
- Work closely with other team members and management to ensure service goals and quality standards are met.
- Support the Technical Manager in leading mentoring and motivating the technician team to meet performance and quality benchmarks.
WHAT SKILLS ARE NEEDED:
- Proven experience leading or managing a technical support or repair team (supervisory or managerial experience is required).
- Strong customer service background (23 years minimum).
- Solid troubleshooting and diagnostic skills for hardware and software issues.
- Ability to confidently communicate with clients in a professional manner.
- In-depth understanding of Windows operating systems and related software.
- Experience with current PC hardware system builds and repairs.
- Strong organizational and time management skills.
ATTRIBUTES WERE LOOKING FOR:
- Leadership mindset and a passion for mentoring others.
- Self-driven with the ability to stay on task with minimal supervision.
- Goal-oriented and performance-driven.
- Excellent work ethic and follow-through.
- Willingness to learn from others and share knowledge.
- Clear communicator both verbally and in writing.
- Able to handle stress multitask and adapt quickly.
WHAT WE OFFER:
- Guaranteed base pay plus performance-based bonuses.
- Growth and advancement opportunities into full management roles
- Positive high-energy workplace culture
- Medical dental and vision insurance eligibility after 2 months
- And more perks youll love
A FEW NECESSARY REQUIREMENTS:
- High school diploma or equivalent
- Hardware troubleshooting and PC repair experience required
- Reliable transportation
- Must be 18 or older
- Local applicants only
Required Experience:
Manager
Employment Type
Full-Time
