BMW Service Advisor
BMW Service Advisor
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$ 80000 - 110000
1 Vacancy
Job Description
Join the BMW Service Team at Patrick Dealer Group Service Advisor
Are you passionate about delivering exceptional customer service and thrive in a fast-paced automotive environment The Patrick Dealer Group is looking for a full-time experienced Service Advisor to join our BMW Service Team in Schaumburg IL.
Why Work with Us
We offer a comprehensive benefits package and a supportive team environment where your skills and dedication are valued:
- Competitive Pay Plan - $80000 $110000 based on experience.
- Paid Time Off after 90 days
- Paid Holidays
- Medical Dental & Vision Insurance
- Disability & Life Insurance
- Flexible Spending Account (FSA)
- 401(k) Retirement Plan with company match
- Employee Vehicle Purchase Program
- Employee Referral Bonus Program
What Youll Do
As a Service Advisor youll be the key link between our customers and technicians ensuring a smooth and satisfying service experience:
- Deliver top-tier customer service and maintain high CSI (Customer Satisfaction Index) scores
- Communicate clearly with customers about vehicle issues service needs and repair updates
- Verify warranty coverage and service contracts accurately
- Create and process detailed Repair Orders including costs and customer concerns
- Recommend additional services and explain their value to customers
- Coordinate with technicians to ensure efficient workflow and timely service
- Manage the Drive Lane to ensure prompt courteous service
- Provide concierge-level support for customer inquiries both in person and by phone
- Maintain accurate records in the Dealer Management System with attention to detail
What Were Looking For
Were seeking a motivated professional who brings both technical knowledge and a customer-first mindset:
- Friendly organized and professional demeanor
- Strong time management and communication skills
- Prior experience as a Service Advisor (minimum 3 years)
- Experience with BMW or other luxury/import brands preferred.
- Clean driving record and valid drivers license (held for 3 years)
- Must be 19 years or older
- Willingness to undergo a drug screen and background check
About Us
The Patrick Dealer Group is one of the largest and most respected automotive groups in the Chicago area. Representing eight franchises and over 100 years of family-owned excellence were committed to delivering best-in-class customer satisfaction thats the Patrick Promise.
Equal Opportunity Employer
We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination or harassment of any kind is strictly prohibited.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
