Senior Program Manager, 3P Transportation
Senior Program Manager, 3P Transportation
Posted on :
19-07-2025
Employer Active
1 Vacancy
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Job Description
We are looking for a Senior Program Manager to join the 3P Transportation organization. Our mission is to partner with third-party transportation carriers to elevate the Customer Delivery Experience through reliable fast cost-efficient and sustainable operations. As a Senior Program Manager youll be an essential part of innovating and transforming our processes to constantly innovate with our third-party carriers and to create the best customer experience in the world. You will lead a program to reduce last mile transportation defects for our Heavy Bulky operations a key part of our fulfilment operations. You will build a strategy to improve the delivery performance lead implementation of key improvements and report progress to business leaders and stakeholders. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon operations and transportation.
Key job responsibilities
Develops broad and deep knowledge of EU country and carrier concessions drivers and trends. Identifies common causes and key learnings.
Defines and owns regional goals and glidepath to meet goals; prioritizes projects to meet goals tracks progress and surfaces risks to meet targets.
Drives continuous improvement initiatives with carriers fulfilment centers sort centers customer service and Retail teams to improve customer experience costs and processes.
Prepares and leads operations business update reviews for senior leadership such as monthly and quarterly business reviews
Manages escalation with internal teams to resolve dependencies and risks
Use data to understand operational challenges and opportunities
Drives root-cause analysis and the successful implementation of corrective actions to improve service or cost
Create continuous improvement initiatives to logistics challenges
Launch programs monitor performance metrics and report on the status of key objectives that affect deliverables
Standardize operations processes across countries to improve performance
Work with a variety of other Amazon departments to improve operational performance
Manage stakeholders and internal processes
A day in the life
As a Senior Concessions Program Manager you will be responsible for planning implementing and improving initiatives that ensure the smooth running of transportation network and a great experience for customers. Youll work closely with a range of Amazon colleagues to understand how they work and what you and your teams can learn as well as sharing your own expertise. Together youll identify exciting new opportunities on data and processes and will take the lead when it comes to designing their implementation. Youll proactively look for new data-backed ways we could do things better and help guide senior stakeholders in their decision making. Your work will be integral to your teams success.
About the team
The team is a Transportation Services function that is specialized reducing concessions to customers issued for reasons such as lost damaged or late parcels. The team has a Program Management and an Analytics pillar to drive excellence in outbound operations planning.
- Bachelors degree
- Experience in program or project management
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements
- Experience defining and executing program requirements
- MBA or Masters degree
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Develops broad and deep knowledge of EU country and carrier concessions drivers and trends. Identifies common causes and key learnings.
Defines and owns regional goals and glidepath to meet goals; prioritizes projects to meet goals tracks progress and surfaces risks to meet targets.
Drives continuous improvement initiatives with carriers fulfilment centers sort centers customer service and Retail teams to improve customer experience costs and processes.
Prepares and leads operations business update reviews for senior leadership such as monthly and quarterly business reviews
Manages escalation with internal teams to resolve dependencies and risks
Use data to understand operational challenges and opportunities
Drives root-cause analysis and the successful implementation of corrective actions to improve service or cost
Create continuous improvement initiatives to logistics challenges
Launch programs monitor performance metrics and report on the status of key objectives that affect deliverables
Standardize operations processes across countries to improve performance
Work with a variety of other Amazon departments to improve operational performance
Manage stakeholders and internal processes
A day in the life
As a Senior Concessions Program Manager you will be responsible for planning implementing and improving initiatives that ensure the smooth running of transportation network and a great experience for customers. Youll work closely with a range of Amazon colleagues to understand how they work and what you and your teams can learn as well as sharing your own expertise. Together youll identify exciting new opportunities on data and processes and will take the lead when it comes to designing their implementation. Youll proactively look for new data-backed ways we could do things better and help guide senior stakeholders in their decision making. Your work will be integral to your teams success.
About the team
The team is a Transportation Services function that is specialized reducing concessions to customers issued for reasons such as lost damaged or late parcels. The team has a Program Management and an Analytics pillar to drive excellence in outbound operations planning.
- Bachelors degree
- Experience in program or project management
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements
- Experience defining and executing program requirements
- MBA or Masters degree
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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