Global Sales Ops Program Leader, SMGS Global Sales Planning & Compensation

This is a high impact role responsible for leading the development implementation and management of a critical sales planning program manage AWS customer data and the associated go-to-market strategy and operations requirements. Executed successfully this program will enable AWS to develop and operationalize a holistic customer intelligence capability to define a customer across geography segments acquisitions and industries and map the relationship between customers and partners.

Ultimately this program will impact how resources are allocated to customers to maximize customer experience and the growth of our business. This global role will enable accelerated growth for AWS by leading processes across a broad set of stakeholders including business leaders sales planners field operations and central operations teams.

They will advise tooling partners on business requirements and they will use effective communications strong relationships and sophisticated data-driven insights to support change management.

The leader for this program should have 15 years experience in Sales Planning or Sales Operations. We are especially looking for builders people who understand what it takes to build a capability and know how to implement scalable solutions and mechanisms to serve in a rapidly growing and dynamic team. This leader will be able to work backwards from business strategies and is able to invent and simplify. As part of this role this leader will be engaging with stakeholders across many global AWS teams and partners and will be expected to build trust through understanding.

Key job responsibilities
You are the Single Threaded Leader of a global SMGS sales operation program with a matrixed team that you lead to develop and execute the end-to-end program to: 1) effectively define end-customers and partners into a new data structure and execute AWS-wide updates for all business units 2) develop AWS policy to support this program access governance management; and 3) lead the change management and communications process.

You collaborate and influence business owners and executives in the development and expansion of this program and support data-driven decision-making. You adapt to a rapidly-evolving environment and bring excellent verbal and written communication skills and will be an integral part of the SMGS Ops team partnering closely with a broad range of stakeholders. You actively recruit bar-raising talent and continuously develop your team.

You demonstrate strengths in problem solving analytics issue-resolution ability to work in a deadline-driven work environment attention to detail and ability to multitask. You identify resolve or provide guidance to resolve complex issues. This role leads a matrixed (dotted line) global team of sales planners FSOs Planning Tools Data Management Econometrics Finance and Revenue experts from across the business.

Leads the program to develop and operationalize a holistic customer intelligence capability to define a customer across geography segments industries etc. and map the relationship between customers and partners.
Manages the end-to-end program including tooling requirements policy & governance reporting and stakeholder engagement.
Develop consistent and common global policies processes reporting metrics enablement and communications for program execution.
Monitors performance metrics to track program effectiveness and makes in-year program adjustments to address organizational shifts and business needs.
Supports the management of dispute resolution process for customer definition issues.


About the team
The Global Sales Planning and Compensation (GSPC) team is a critical partner to our global sales organization. We lead: annual in-year and goals planning; policy & governance; operations; performance targets; sales compensation design; and communications & enablement to motivate and guide our field teams to achieve strategic business goals. As AWS continues its rapid growth this team plays an important role in scaling processes to support thousands of sellers across numerous industries geographies and product lines. Your expertise and leadership will help take this team to the next level.

About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

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Inclusive Team Culture
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AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.


Advanced planning program and sales operations capabilities to execute complex program management aligned to strategic direction.
Demonstrated experience successfully leading teams and expertise in executing programs across complex organizations.
15 years of progressive experience in program management sales operations sales planning or closely related domains.
Bachelors degree in finance economics computer science business or equivalent discipline.
Advanced proficiency in written communication and verbal engagements.


Proven leadership experience in sales operations and program management within a complex sales organization.
Advanced academic credentials (MBA).
Exceptional communication skills to include persuasive oral presentation abilities and compelling written communication expertise.
Ability to translate complex analytical insights into actionable business strategies.


Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $143400/year in our lowest geographic market up to $237100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.