Technical Program Manager , Ops Tech Solutions (OTS)
Technical Program Manager , Ops Tech Solutions (OTS)
Posted on :
19-07-2025
Employer Active
1 Vacancy
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Job Description
Sr Technical Program Manager (TPM) will lead and manage significant technology programs with broad cross-organizational and cross-business impact.
The Senior TPM will define requirements negotiate priorities and deliver optimal solutions and mechanisms. The role involves driving large-scale engineering efforts resolving complex problems and influencing technology strategies that provide long-term beneficial impacts on products technology and engineering.
Skills and Qualifications:
Deep Technical Knowledge: Profound knowledge of core system technology in program domains and broad understanding of company systems and technologies. Ability to apply this knowledge to invent evolve and improve solutions.
Complex Problem-Solving: Experience in driving large-scale engineering efforts that solve significantly complex or endemic problems. Capability to identify gaps/opportunities within or between architectures and organizations.
Data-Driven Decision Making: Consistently bring strong data-driven business and technical judgment to decisions. Ability to decompose complex processes into straightforward solutions.
Stakeholder Management: Expertise in negotiating and prioritizing resources effectively building consensus and aligning teams toward coherent technology strategies. Strong stakeholder management and communication skills.
Leadership and Mentorship: Demonstrated ability to play a significant role in the career development of team members actively mentoring others and educating on best practices. Ability to represent complex decisions and solutions clearly to senior leadership.
Risk Management and Optimization: Proficiency in identifying potential risks updating processes and ensuring accurate data collection and monitoring for informed decision-making.
Program Management Expertise: Proven experience in managing the lifecycle of complex technology projects ensuring adherence to best practices in communications planning scheduling and risk management. Ability to manage and deliver multiple technology programs simultaneously.
Key Programs Managed:
Service Now ESC: Managing the end-to-end lifecycle of Service Now infrastructure builds.
Workforce Optimization: Partnering with HR and operations to optimize workforce management.
- Skill Based Routing Quality Framework deployment
Global WOR (Workplace Operations and Resources): Leading initiatives to optimize workplace operations and resource management across the AMER region.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment.
At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
Key job responsibilities
The Senior TPM will play a crucial role in enhancing technology infrastructure optimizing operations and driving significant business outcomes across the organization.
Key job responsibilities
Program Management:
For the Service Now ESC program manage the end-to-end lifecycle of the infrastructure build ensuring all components are integrated seamlessly and delivered on time. Coordinate across multiple teams to ensure the Service Now platform supports organizational needs.
Stakeholder Collaboration:
In the Workforce Optimization program partner with HR and operations stakeholders to set project priorities and milestones. Negotiate priorities to balance immediate operational needs with long-term strategic goals.
For the Global WOR (Workplace Operations and Resources) initiative collaborate with cross-regional teams to optimize workplace operations and resource management across the AMER region.
Program Oversight:
Oversee the roadmap for the key programs driving tactical and strategic improvements in workforce management systems. Ensure the program enhances operational efficiency and aligns with organizational objectives.
streamline processes to improve the accuracy of hardware asset tracking and control. Coordinate with procurement IT and finance teams to implement best practices that accelerate deployment and reduce errors.
Leadership and Strategy:
Act as a catalyst for faster business delivery demonstrating high judgment in technical and business decisions. Represent complex decisions tough trade-offs and potential solutions clearly to senior leadership.
Play a significant role in the career development of team members actively mentoring and educating the larger community on best practices. Provide constructive promotion assessments for TPMs moving to level
Risk Management and Optimization:
Drive architecture or organizational changes that enable teams to work independently and achieve significant efficiency improvements.
- Basic qualifications
- 5 years of technical product or program management experience
- 7 years of working directly with engineering teams experience
- 3 years of software development experience
- 5 years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams building processes
- Preferred qualifications
- 5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
- Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership
- 5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
- Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The Senior TPM will define requirements negotiate priorities and deliver optimal solutions and mechanisms. The role involves driving large-scale engineering efforts resolving complex problems and influencing technology strategies that provide long-term beneficial impacts on products technology and engineering.
Skills and Qualifications:
Deep Technical Knowledge: Profound knowledge of core system technology in program domains and broad understanding of company systems and technologies. Ability to apply this knowledge to invent evolve and improve solutions.
Complex Problem-Solving: Experience in driving large-scale engineering efforts that solve significantly complex or endemic problems. Capability to identify gaps/opportunities within or between architectures and organizations.
Data-Driven Decision Making: Consistently bring strong data-driven business and technical judgment to decisions. Ability to decompose complex processes into straightforward solutions.
Stakeholder Management: Expertise in negotiating and prioritizing resources effectively building consensus and aligning teams toward coherent technology strategies. Strong stakeholder management and communication skills.
Leadership and Mentorship: Demonstrated ability to play a significant role in the career development of team members actively mentoring others and educating on best practices. Ability to represent complex decisions and solutions clearly to senior leadership.
Risk Management and Optimization: Proficiency in identifying potential risks updating processes and ensuring accurate data collection and monitoring for informed decision-making.
Program Management Expertise: Proven experience in managing the lifecycle of complex technology projects ensuring adherence to best practices in communications planning scheduling and risk management. Ability to manage and deliver multiple technology programs simultaneously.
Key Programs Managed:
Service Now ESC: Managing the end-to-end lifecycle of Service Now infrastructure builds.
Workforce Optimization: Partnering with HR and operations to optimize workforce management.
- Skill Based Routing Quality Framework deployment
Global WOR (Workplace Operations and Resources): Leading initiatives to optimize workplace operations and resource management across the AMER region.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment.
At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
Key job responsibilities
The Senior TPM will play a crucial role in enhancing technology infrastructure optimizing operations and driving significant business outcomes across the organization.
Key job responsibilities
Program Management:
For the Service Now ESC program manage the end-to-end lifecycle of the infrastructure build ensuring all components are integrated seamlessly and delivered on time. Coordinate across multiple teams to ensure the Service Now platform supports organizational needs.
Stakeholder Collaboration:
In the Workforce Optimization program partner with HR and operations stakeholders to set project priorities and milestones. Negotiate priorities to balance immediate operational needs with long-term strategic goals.
For the Global WOR (Workplace Operations and Resources) initiative collaborate with cross-regional teams to optimize workplace operations and resource management across the AMER region.
Program Oversight:
Oversee the roadmap for the key programs driving tactical and strategic improvements in workforce management systems. Ensure the program enhances operational efficiency and aligns with organizational objectives.
streamline processes to improve the accuracy of hardware asset tracking and control. Coordinate with procurement IT and finance teams to implement best practices that accelerate deployment and reduce errors.
Leadership and Strategy:
Act as a catalyst for faster business delivery demonstrating high judgment in technical and business decisions. Represent complex decisions tough trade-offs and potential solutions clearly to senior leadership.
Play a significant role in the career development of team members actively mentoring and educating the larger community on best practices. Provide constructive promotion assessments for TPMs moving to level
Risk Management and Optimization:
Drive architecture or organizational changes that enable teams to work independently and achieve significant efficiency improvements.
- Basic qualifications
- 5 years of technical product or program management experience
- 7 years of working directly with engineering teams experience
- 3 years of software development experience
- 5 years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams building processes
- Preferred qualifications
- 5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
- Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership
- 5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
- Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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