SME Leader

Company:

Mercer

Description:

We are seeking a talented individual to join our Small Market Employer (SME) team at Mercer Marsh Benefits (MMB) Canada. This role will be based in Toronto. This is a hybrid role that has a requirement of working at least three days a week in the office.
This position is a strategic leadership role within the MMB team responsible for leading and overseeing the SME team within the Canadian health business including strategy operation and staffing. Critical to success in this role is a laser-like focus on achieving revenue growth operational excellence and colleague engagement targets. Reporting directly to the MMB Canada Leader the SME Leader also has a strong connection with the MMB global SME leader.

We will count on you to:

• Provide direction focus and accountability to staff driving engagement through frequent communication and dialogue.

• Lead the business transformation (growth technology operations) such that MMB Canada is recognized as a market leader in the SME segment.

• Oversee the SME offering/carriers panel and contribute to initiatives within the business to enhance market presence.

• Hire manage and develop a team of professionals providing effective performance feedback and career development opportunities.

• Define and implement the long-term business strategy at the market level aligned with global and regional strategies to contribute to the financial success of the business and the market as a whole.

• Support and drive sales efforts both internally and externally to generate revenue through acquiring new clients cross-selling to current clients within MMC and extending SME offerings.

• Lead key client engagements directing project teams and developing strategic solutions to address client needs and issues.

• Manage overall service delivery resolving complex issues related to client deliverables.

• As part of this role the SME leader leads by example and contributes to sales and managing some clients.

What you need to have:

• Proven leadership experience in a strategic role within the insurance benefits or related financial services industry with a track record of driving growth and operational excellence.

• Strong business acumen with the ability to develop and implement long-term market strategies aligned with global and regional objectives.

• Excellent communication team management and client relationship skills with the ability to lead cross-functional teams and manage complex client issues.

What makes you stand out:

• Experience leading or working within the SME segment or similar markets with a deep understanding of client needs and market dynamics.

• Demonstrated success in sales business development and client engagement especially in a consulting or advisory capacity.

• Knowledge of the Canadian health benefits landscape and familiarity with market transformation initiatives.

Why join our team:

• We help you be your best through professional development opportunities interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.

• Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.

Mercer a business of Marsh McLennan (NYSE: MMC) is a global leader in helping clients realize their investment objectives shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses: Marsh Guy Carpenter Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information visit or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties gender orientation or expression marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act 2005 Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individuals particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact

Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.