Client Success Manager
Client Success Manager
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$ 95000 - 120000
1 Vacancy
Job Description
Job Description:
About Our Organization:
Dow Jones is a global provider of news and business information delivering content to consumers and organizations around the world across multiple formats including print digital mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the worlds largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal Americas largest newspaper by paid circulation; Barrons MarketWatch Mansion Global Financial News Investors Business Daily Factiva Dow Jones Risk & Compliance Dow Jones Newswires OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS NWSA; ASX: NWS NWSLV).
About the Team/Role:
Our Client Success Group is a team of post-sales experts who work with Wall Street Journal Barrons Group advertising and events clients to ensure smooth and successful execution of our multifaceted programs. The Client Success team is the engine that drives WSJ BGs work with momentum and efficiency. Sitting at the nexus between clients sales and execution the team will be experts at synthesizing client and internal intelligence to successfully deliver high performing programs.
You Will:
Serve as the single point of contact for clients through the build and launch phases of multifaceted advertising programs proactively managing complex scenarios and knowing when to escalate challenges to management
Work directly with the leadership to develop skillset and capability aiming to support campaigns and programs of increasing complexity throughout tenure with the end goal of independently supporting complex clients and programs.
Continue to build and maintain strong long-lasting client relationships in the post-sale phase of assigned projects positively representing both the sales lead and organization through every client touchpoint
Launch all contracted deliverables across WSJ BGs robust product suite including custom content live journalism research custom ad units social newsletters podcasts editorial sponsorships and more.
Coordinate across key internal stakeholders to ensure delivery of program elements. Leverage internal experts to guide clients in their decision making process ensuring milestones are met across all deliverables. Ensure all internal stakeholders are supporting a flawless client experience. Work cross functionally to offer strategic solutions to clients when challenges and problems arise.
Ensures successful client touch points through well communicating client scheduling thoroughly prepared and socialized agendas concise conversation recaps inclusive of recommendations and next steps for clients and internal stakeholders.
Serve as WSJ BGs product ambassadors by developing a comprehensive understanding of the advertising and event product suite. Leverage a deep understanding of both the media industry and a clients business vertical to make informed strategic recommendations for successful program management.
Thoroughly leverage WSJ BGs project management system to ensure timelines are coordinated and internal and external dependencies understood. Communicate milestones status to client and internal stakeholders.
Assess and coordinate the project from a deal health and margin perspective for programs in post-sale.
Maintain and uphold the integrity of the brand always upholding our reputation and creative values.
You Have:
4 years of relevant experience
Solution-minded always looking for ways to improve efficiency.
Experience navigating complex matrix company.
Our Benefits:
Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Insurance Plans
Lifestyle programs & Wellness Resources
Education Benefits
Family Care Benefits & Caregiving Support
Commuter Transit Program
Subscription Discounts
Employee Referral Program
Learn more about all our US benefits
All qualified applicants will receive consideration for employment without regard to race color religion sex national origin protected veteran status or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application due to a disability please reach out to us at Please put Reasonable Accommodation in the subject line. This inbox will not be monitored for application status updates.
Reasonable accommodation: Dow Jones Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application due to a disability email us at Please put Reasonable Accommodation in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.Business Area:
Dow Jones - Media SalesJob Category:
SalesUnion Status:
Union rolePay Range: $95000 - $120000We recognize that attracting the best talent is key to our strategy and success as a company. As a result we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect and we tailor our offers within the range based on the selected candidates experience industry knowledge location technical and communication skills and other factors that may prove relevant during the interview process.Pay-for-performance is a key element in our strategy to attract engage and motivate talented people to do their best work. Similarly to salary for bonus eligible roles targets are set based on a variety of factors including competitive market practice.For benefits eligible roles in addition to cash compensation the company provides a comprehensive and highly competitive benefits package with a variety of physical health retirement and savings caregiving emotional wellbeing transportation and other benefits including elective benefits employees may select to best fit the needs and personal situations of our diverse workforce..Required Experience:
Manager
Employment Type
Full-Time
