Assistant Service Manager/ Service Drive Manager- Ferman Buick GMC of Wesley Chapel

Assistant Service Manager / Service Drive Manager

Reports To: Service Manager / Fixed Operations Director

Department: Service

Job Summary:

The Assistant Service Manager (ASM) / Service Drive Manager acts as the primary liaison between customers and the service department. This role is responsible for managing the service drive operations ensuring high levels of customer satisfaction efficient workflow and strong team collaboration. The ASM oversees advisors coordinates with technicians and ensures repair orders are completed promptly accurately and profitably.

Responsibilities:

• Greet customers promptly and professionally in the service drive.
• Write up repair orders document customer concerns and accurately translate them into technician work orders.
• Provide timely updates and communication throughout the repair process.
• Handle customer complaints or concerns to ensure satisfaction and retention.
• Maintain high CSI (Customer Satisfaction Index) scores.
• Supervise daily service drive operations including vehicle intake dispatch and delivery.
• Assign work to service advisors and ensure even distribution and workload balance.
• Monitor technician productivity and shop capacity to maximize throughput.
• Ensure timely write-up dispatching and follow-up of repair orders
• Assist in training mentoring and coaching service advisors and drive staff.
• Monitor performance metrics and conduct regular performance reviews.
• Support a positive and productive team environment.
• Ensure repair orders are properly documented and billed.
• Review and close repair orders for accuracy completeness and profitability.
• Monitor warranty policy and customer-pay repairs for compliance and cost control.
• Assist with parts and service sales goals upsells and promotional efforts.
• Maintain a clean organized and safe service drive area.
• Ensure compliance with all dealership policies OSHA regulations and manufacturer guidelines.
• Handle vehicle key control and customer property with care.

Qualifications:

• 25 years of experience in automotive service writing or drive management.
• Strong knowledge of dealership service department operations.
• Experience with DMS systems (Dealertrack etc.).
• Valid drivers license and clean driving record.
• Must be able to pass a pre-employment background screening and drug test.

Our Benefits & Perks:

• Ferman is a leader in the automotive industry with benefits and perks like:
• Competitive salary commensurate with experience.
• Excellent growth and opportunities for advancement.
• Modern state-of-the-art Service facilities.
• Paid training and education to achieve and maintain any job certifications required.
• 401K with company participation.
• Competitive Health Dental Vision and Life insurance programs for employees and their families.
• Short-term & long-term disability insurance available.
• HSA (health savings account).
• PTO (paid time off).
• Employee pricing for new & used vehicles service and parts.

About Ferman

Established in 1895 Ferman soon became Tampas first retail automobile dealer. Today were one of the largest employers in the Tampa Bay area with locations throughout Hillsborough Pasco and Pinellas counties representing 12 brands of automobiles - BMW Buick Chevrolet Chrysler Dodge Ford GMC Jeep Mazda MINI RAM and Volvo.

Still a family owned & operated business we embrace a simple philosophy. Provide a Guest-centered automotive experience with a relentless focus on Service Selection and Value assuring 100% Guest Satisfaction. Its simple. But its what makes us different.

When you become part of the Ferman Team youll join a company with a friendly family-like atmosphere significant opportunity for advancement with regard to income responsibility and leadership and a company with a history of strong ties to our local community and charitable partnerships. Make the decision to work with us and youll be part of a world-class automotive organization reflecting stability and the opportunity to work alongside some of the best in our business.

Required Experience:

Director