Dutch/Flemish hybrid Contact Centre Agent
Dutch/Flemish hybrid Contact Centre Agent
Posted on :
18-07-2025
Employer Active
1 Vacancy
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Job Description
Thinking about moving abroad With its black sand beaches hot springs and natural and handmade landmarks Bulgaria is a beautiful country to live in. We can offer you a position in a people-oriented ambitious company. Want to start this new adventure in your personal and professional life Take a look at this position!
Therefore we are looking for a Contact Centre Agent - Administration for a debt collection company.
Responsibilities
- To handle dossiers of debtors (people who did not pay their bills from Orange telecom) and prepare writs (degradingness) for bailiffs who are further responsible for collecting the debts
- To analyse all the files in the dossier of the debtor check the history and decide if the writ can be prepared or not
- Checking the national register what is the current status (current address marital status of de debtor)
- Checking the data of the final reminder letter to see if it had been sent to the correct address
- Checking the invoices issued by the telecom company and the entire due amount (taking into account additional taxes)
- To send writs to bailiffs from respective areas of their jurisdiction (depending on the official address of the debtor)
- To do the complete follow-up of the dossier till the moment it is closed (in some cases extra information is needed from external parties like OCMW)
- To work with multiple systems/ databases and Excel files
- To take inbound calls from debtors:
- Checking the file number of the debtor to see debts/possible done payments/fase of debts
- In case of questions about the repayment plan
- To obtain a repayment plan of 6 12 months
- Noting down the repayment plan in the file
- In case of questions related to disputing the repayment plan
- Trying to convince the debtor to make a first payment
- Referring the debtor via e-mail or sharing to contact the head office by sharing the phone number
Requirements
- Fluent in Dutch or Flemish and English
- Good educational background
- Experience with back office activities handling contracts and financial documents is an asset
- Strong communication skills (oral and written)
- Good listener
- Contact centre experience is an asset
- Skills and Competences:
- Basic math qualifications
- PC skills Word (templates have been prepared in Word) Excel
- Responsibility (self-management skills and self-commitment in order to perform a given task)
- Critical thinking (performs the objective analysis and evaluation of an issue in order to form a judgment)
- Analytical thinking (relate and compare data from different sources come to conclusions based on arguments
- Continuous learning (eager to acquire knowledge and skills to perform the job more effectively)
- Self-confidence (Being confident in ones abilities qualities and judgment)
- Quality of work (Pays attention to detail while working accurately and systematically. Detects mistakes in own work and takes measures to correct them)
Our offer
- Paid training
- Fun people-oriented call centre
- Market-based basic salary
- Growth opportunities
- Relocation Package
Location:
Sofia (Bulgaria)
Employment Type
Full Time
Key Skills
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