Dynamics 365 CRM Business Analyst
Dynamics 365 CRM Business Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Role Dynamics 365 CRM Business Analyst
Location Jefferson City Missouri (Onsite)
Skills:
- Enhance customer relationships by analyzing data optimizing CRM system improving business processes
- Bridge gap between technical and business users
- Ensure solution aligns with business requirements
- Work with business users to understand requirements
Responsibilities:
- Conduct Microsoft Dynamics CRM configuration changes including Workflow fields page layouts record types custom settings dashboards and reports
- Ability to communicate (verbal and written) with Microsoft Dynamics business users to understand system requirements and organizational processes
- Communicate with the users to determine problems or design requirements
- Design develop and maintain the overall architecture of Microsoft Dynamics CRM based applications for internal users
- Troubleshoot problems and provide solutions
- Conduct ongoing research on latest Microsoft Dynamics CRM technologies
- Participate in understanding the productivity gain utilizing Microsoft Dynamics CRM technology and calculate the return on investment.
- Review and/or prepare system documentation in accordance to the Microsoft Dynamics CRM process
- Assist in enforcement of project deadlines schedules and methodologies
- Work closely with Quality Assurance team to review testing results or issues
Qualifications:
- Previous Microsoft Dynamics CRM experience
- Knowledge of Power Apps or ability to learn other programming languages supported by Microsoft Dynamics 365
- Strong communication skills with the ability to communicate with both the business community and the technical community
- Strong analytical skills self-motivation and attention to detail along with an aptitude to excel in technology transformation projects
- Ability to work with external (vendor) customers
- Understanding of general banking operation principles programming logic/processes Jira Agile methodology and querying tools
- Team oriented and possess a continuous improvement mindset
Employment Type
Full-time
