Community Outreach Coordinator (Field)
Community Outreach Coordinator (Field)
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Job Description
Job Details
Description
The Community Outreach Coordinator is responsible for identifying cultivating and managing strategic partnerships with community-based organizations and other referral sources to expand client enrollment in HeartShares Health Home program. This role requires a results-driven outgoing and assertive individual with the ability to perform in-field outreach develop strong relationships and manage a client recruitment pipeline. The coordinator will serve as a brand ambassador for HeartShare ensuring our mission and services are represented with professionalism urgency and integrity.
Primary Responsibilities and Essential Functions of Position:
Collaborate with the Program Director to identify and develop new referral partnerships with community-based organizations and health and social service providers
Aggressively pursue and enroll a minimum of 30 eligible clients per month into the Health Home program through proactive community outreach direct engagement and consistent follow-up
Conduct outreach and engagement through field and home visits phone calls and text messages to ensure client contact and completion of the enrollment process
Maintain a strong tracking system for all recruitment activities including lead status follow-ups outreach methods and enrollment outcomes
Organize and deliver presentations to external stakeholders about HeartShares services and enrollment process to foster partnerships and client recruitment
Troubleshoot and resolve partner or client engagement issues quickly and professionally maintaining a strong customer service ethic
Monitor and adjust recruitment strategies in response to performance trends and evolving community needs
Identify barriers to engagement and develop client-centered solutions that address social determinants impacting enrollment
Maintain detailed knowledge of HeartShares Health Home model and eligibility criteria
Provide accurate and timely documentation and reporting including referral logs enrollment data outreach summaries and weekly/monthly status updates
Adhere to all regulatory and funder guidelines
Core Competencies
Persistence and Follow-Through: Consistently follows up with clients and partners to achieve recruitment goals
Field Engagement: Demonstrates comfort and success conducting community outreach and client home visits
Relationship Building: Establishes rapport quickly and fosters long-term partnerships
Goal-Oriented: Maintains focus on measurable enrollment targets and recruitment milestones
Problem Solving: Responds quickly to challenges with effective sustainable solutions
Communication: Strong in verbal written and public speaking skills
Qualifications
- Associates degreeRequired
- Valid DriverLicenseRequired
- Minimum two years of experience in outreach sales business development or social services.Preferred
- The ideal candidate will have excellent organizational and communication skills as well as the ability to read write and speak English fluently.
Benefits
At HeartShare we offer a comprehensive benefit package based on full-time/part-time status. You canexpect:
- Rewarding Work in a team environment.
- Paid vacation sick personal days and holidays.
- 403(B) retirement plans with employer contribution.
- Health dental vision and life insurance.
- Employee Assistance Program (EAP).
- Flexible spending account (Dependent Care Medical Parking and Transit).
- Employee Appreciation Programs and Events.
- Tuition Assistance Program.
- Professional Development opportunities.
- Wellhub Discount
- Verizon Wireless Discount.
- BJs Membership discount.
- Discounts on Broadway tickets movie tickets theme parks sporting events gift certificates & more
HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process please reach out to .
About Heartshare
Who WE ARE:
For over 150 years Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.
To learn more about HeartShare please visit our website at or Follow us onTwitterLinkedInYouTubeInstagramFacebook
HeartShare Human Services of New York Homepage
HeartShare Human Services of New York nurtures and empowers children and adults with intellectual and developmental disabilities.
Required Experience:
IC
Employment Type
Full-Time
