As the Retail Services Experience Supervisor youll be responsible for the operations and customer experience related to Geek Squad services for computer and cellphone repair and car electronics installations at the Best Buy store. In partnership with your General Manager and Services Experience Manager youll identify opportunities implement plans and drive priorities to provide best-in-class employee and customer experiences.
What youll do
Optimize schedules to ensure stores are staffed efficiently and employees are prepared to deliver great customer experiences
Provide work direction ongoing training career development and performance management to your employees
Manage and achieve key metrics and results including customer satisfaction turn time productivity and revenue and identify opportunities to improve performance
Perform in-store leadership duties as needed including opening closing cash management and manager-on-duty tasks
Basic qualifications
1 year of experience as a supervisor or manager in business military or related fields
1 year of experience in services customer service or related field
Preferred qualifications
1 year of retail experience
Previous profit and loss (P&L) ownership including forecasting for expense/labor management
Experience driving key business performance indicators such as revenue and operating income
Experience analyzing business results
Inventory control technology repair and/or distribution experience
Whats in it for you
Were committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it especially key moments in your life.
Our benefits include:
Competitive pay
Generous employee discount
Financial savings and retirement resources
Support for your physical and mental well-being
About us
As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.