Utilities Labor Crew Chief II

Date Opened: Wednesday July:00 AM

Close Date: Wednesday July:00 AM

Department: Charlotte Water Department

Salary: $23.84 - $29.81 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Charlottes local government with more than 9000 employees and a total budget of $3.65 billion budget works hard to ensure that the community will be a winning city for everyone a truly remarkable place to live work learn and play.

Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with over 330000 customer accounts and over 1100 employees. Our service area includes the City of Charlotte Mecklenburg County and the towns of Huntersville Cornelius Davidson Mint Hill Matthews and Pineville. Charlotte Waters FY 26 budget is $651 million and a five-year capital program of $2.2.28 billion. We enjoy the highest credit ratings from Moodys and S&P Global as a result of sound financial planning and management and strong support from our City Council. We value competent skilled candidates with a customer service focus to work in a team environment.

SALARY:

$26.83 - $29.80 Commensurate with Experience

JOB SUMMARY:

Under general direction from the Field Operations Supervisor supports the daily field customer service 24/7/365 operations associated with the CIS Billing service orders and meter reading FDM work orders. Provides front-line supervision performs employee evaluations training coaching and assists with other workgroups as needed. Ensures work distribution and service order completion monitors and takes appropriate corrective action to meet or exceed performance productivity goals and Service Level Agreement (SLA) targets. Assist with performing the functions of Scheduling/Dispatching operations. Routinely performs and reports on quality assurance processes assist with high water consumption investigations and complaints. Required to have a flexible schedule and be available for standby/on-call and emergency work.

ESSENTIAL JOB FUNCTIONS:

• Performs the duties and functions of the team and is assigned service order work.
• Trains all incoming new employees provides routine refresher training and training of new or revised SOP or work instructions as needed.
• Coordinates the distribution of work to staff and ensures completion of assignments.
• Assists in the collection of work data and preparation of performance and productivity reports.
• Supports field investigations to provide resolution to escalated customer complaints related to water meter equipment water quality/pressure concerns escalated high bill resolutions and correlated matters.
• Performs routine vehicle and equipment inspections and reports on deficiencies.
• Continually evaluate work tasks for improved efficiencies and cost reduction.
• Assist in the development of Standard Operation Practices (SOPs) and work instructions.
• Assist in the development of training initiatives for the field Customer Service Division staff.
• Ensure continuous accountability on work activities by staff on all mobile software processes and provide coaching and additional training for compliance of policies and procedures.
• Performs support functions in absence of Field Operations Supervisor.
• Performs other duties and work tasks as assigned.

MINIMUM REQUIREMENTS TO PERFORM WORK:

• High school diploma or GED from an accredited school.
• 5 years of related experience or Associates degree is preferred

Licenses Certifications or Registrations:

• Requires a valid drivers license.
• Must obtain and maintain a city drivers permit
• Requires AWWA Meter Technician Certification within one year of placement.

Knowledge Skills and Abilities:

• Knowledge of service order management.
• Knowledge of the operations services and activities of a water distribution system.
• Knowledge of the principles and practices of utility field customer service operations.
• Knowledge of the billing of appropriate usage from various types of water meters.
• Knowledge of meter operational characteristics and functions.
• Knowledge flow and volumetric applications and service sizing.
• Knowledge of business computing software and operations of a computer.
• Ability to be proficient with MS Office Suite.
• Ability to exhibit strong leadership and team building skills with the ability to motivate coach and mentor team members.
• Ability to demonstrate strong interpersonal skills and effective written and verbal communication proficiencies.
• Ability to obtain AWWA Water Distribution Operators Grade C Certification

PHYSICAL DEMANDS:

The work is medium work and requires the ability to lift (0-60 lbs.) Additionally the following physical abilities are required: ability to climb and enter confined spaces balancing manual dexterity perceiving sounds at normal speaking levels distinguishing among sounds kneeling lifting mental acuity repetitive motion speaking talking visual acuity in data/color/observations/equipment/inspections and walking.

WORK ENVIRONMENT:

Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals priorities and needs. Requires working at times in confined spaces; working overtime and on various shifts; responding to emergencies; and being on-call.

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.