Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
A family-owned business since 1924 A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers warehouse facilities and dedicated locations we have the ability to offer flexible and seamless integrated solutions tailored to our customers needs.
Simply put when it comes to integrated supply chain solutions Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission.
Position Summary:
As a Customer Service Representative for Pyle you will be interacting with customers (both internal and external) via phone fax and e-mail to provide information in response to general inquiries resolving issues and handling requests.
The responsibilities of the position include but are not limited to:
- Scheduling pick-ups tracing shipments providing shipment ETAs rate quotes and or freight charges
- Coordinating with internal departments as well as partners delivery agents brokers and container stations to schedule shipments and handle customer issues
- Scheduling delivery appointments and handle re-consignments
- Coordinating communication with customers drivers and Accounts Receivable regarding Driver Collect and C.O.D. shipments
- Ensuring the accurate billing of shipments
- Compiling and delivering custom reports; performing daily audits of reports
- Documenting all customer interactions for follow up and record keeping purposes
- Assisting customers with My Pyle registration and utilization of our web site
- Meeting the standards for all Key Performance Indicators (Call Quality Process Knowledge Assessment Adherence to Schedule Make Busy % Contacts per Hour)
To be qualified for this position you must possess the following:
- Experience in a fast-paced work environment; strong attention to detail
- Strong familiarity with MS Office (Word Excel and Outlook); basic typing skills
- Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and or as part of a team
- Willingness to maintain a flexible schedule to meet the needs of the business including but not limited to early mornings evenings and non-traditional holidays
The following skillsets are preferred but not required:
- Minimum 1 year of prior customer service experience
Why Pyle
- Medical Dental Vision and Life Insurance
- Short Term and Long Term Disability
- Wellness Program for yearly benefits discount
- Paid Vacation and Personal Time
- 401(k) with Company match
- Weekly pay via Direct Deposit
A Duie Pyle is the Northeasts premier integrated supply chain solutions provider ideally equipped in servicing the congested Northeast metropolitan region. Family-owned since 1924 A. Duie Pyle provides engineered logistics solutions and consultative services utilizing our vast network of LTL Service Centers strategically located warehouses Dedicated fleet operations and specialized Truckload services through Pyle Logistics.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
