Customer Service Representative â Retail, Oakville
Customer Service Representative â Retail, Oakville
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Job Description
IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.
We are currently looking for a motivated passionate and dynamic Customer Service Representative to join our team! This position will report to the Customer Service Manager and will be based at our office in Oakville Ontario.
Do not miss the opportunity to join a broad family of people-centric professionals thought leaders and rapid thinkers entrepreneurs in spirit and status quo-fighters!
Job Summary
Are you ready to thrive in a dynamic high-energy environment As a Customer Service Representative youll be at the heart of our operations handling customer requests for orders quotes product inquiries and stock checks with efficiency and precision. Youll excel in our fast-paced setting skillfully multitasking while delivering top-notch customer service. If youre passionate about helping others and enjoy a lively work atmosphere this is the perfect opportunity for you!
Principal Responsibilities
Address customer inquiries about pricing delivery schedules and technical support with expertise and efficiency.
Provide timely updates on the status of customer orders ensuring clear and proactive communication.
Resolve service issues delays and disputes maintaining a high standard of customer satisfaction.
Enter release and track customer orders via SAP fax and phone
Verify and confirm customer account details pricing terms and delivery requirements to ensure accuracy.
Monitor backorders and collaborate with production purchasing and distribution teams to ensure timely fulfillment.
Qualifications & experience
Minimum 3-5 years of experience as a customer service representative
Must have experience using SAP Software
A very professional manner and a demonstrated commitment to providing excellent customer service in previous roles comfortable interacting with all levels of the organization
Strong time management and follow-up skills including the ability to effectively balance quality and quantity of output
Proficient with Microsoft Office with a focus on Excel and Outlook
Demonstrated ability to effectively resolve customer issues and complaints patiently
Strong written and verbal communication skills
Good team player including the demonstrated ability to contribute to and foster a positive team environment
IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and upon request will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicants accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation please contact HR at
#LI-MD2
#IPEXCA
Required Experience:
Unclear Seniority
Employment Type
Full-Time
