Relationship Manager (Water / Wastewater)
Relationship Manager (Water / Wastewater)
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Job Description
The importance of water to the health of our world cant be overstated!
As the frequency and intensity of floods droughts and storms increases the water industry must continue to build resiliency and lead from the front.
Together with our clients we are thinking and doing things differently to help pre-empt and prepare for whats next. Be a part of this dynamic and committed team of diverse water specialists and inspire change for your community.
Youll be able to apply our powerful global network of skills and decades of experience to build positive water outcomes that respect nature and nurture communities.
Who are we looking for
In response to steady growth within our Water/Wastewater business our Southeast Region Water group is looking to bring onboard a motivated Relationship Manager to oversee the expansion of GHDs Water business in Florida. As a Relationship Manager you will be leading GHD pursuits of traditional and collaborative delivery projects for public clients responsible for safe and reliable water resources (drinking water wastewater and stormwater).
Come plan and implement sales to specific existing major accounts where growing relationships identifying opportunities and utilizing account management skills are critical. The role requires full knowledge of water and wastewater along with a strong understanding of the clients objectives and challenges.
Working with an energetic and high performing team this position offers a variety of work and will see you involved in:
- Customer Relationship Management (CRM) Data: Enter customer information that has been gathered through research and/or through direct customer contact into the CRM system to ensure that the organization has quality data to enable effective customer retention and business development activities. Or ensure that team members maintain up-to-date CRM data identifying and resolving issues.
- Personal Capability Building: Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology external regulation and industry best practices through ongoing education attending conferences and reading specialist media.
- Key Account Management: Manage and develop important customer relationships with guidance from senior colleagues and/or manage an account team delivering day-to-day support. Customers are likely to include mid-tier companies multinational corporations and the like.
- Customer Relationship Development / Prospecting: Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
- Customer Needs Clarification: Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision-makers and influencers within the customer organization; and ask relevant questions to gather information to evaluate the customers level of interest and to identify and respond to areas requiring further information or explanation.
- Sales Opportunities Creation: Develop a personal network within the sales territory and represent the organization at trade shows and other events to identify sales opportunities promote the organization and enhance its reputation.
- Sell Customer Propositions: Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customers needs together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms referring to senior colleagues where necessary to ask for concessions (e.g. price reduction) that gain the customers agreement.
- Operational Compliance: Maintain and renew a deep knowledge and understanding of the organizations policies and procedures and of relevant regulatory codes and codes of conduct and ensure own work adheres to required standards. Or identify within the team patterns of noncompliance with the organizations policies and procedures and with relevant regulatory codes and codes of conduct taking appropriate action to report and resolve these and escalating issues as appropriate.
- Promoting Customer Focus: Collaborate internally and work as the customer champion in cross-functional teams to build strong external customer relationships.
- Customer Relationship Management / Account Management: Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Manage ongoing relationships with identified customer segments to ensure their needs are met providing themes summary analyses and recommendations for changes based on customer input.
What you will bring to the Team:
- Bachelors and/or Masters degree in Civil or Environmental Engineering
- Professional Engineer (PE) license in Florida a plus
- Minimum 20 years of experience in the water wastewater process or conveyance infrastructure field
- Strong business development proposal preparation and marketing skills
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As a multicultural organization we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race color religion genetic information national origin sex (including same sex) sexual orientation gender identity pregnancy childbirth or related medical conditions age disability or handicap citizenship status service member status or any other category protected by federal state or local law.
Required Experience:
Manager
Employment Type
Full Time
