Clinical Support Specialist
Clinical Support Specialist
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Job Description
Job Details
Description
US Heart and Vascular is in need of a Clinical Support Specialist to join our team at Houston Cardiovascular Specialist in Houston TX.
Responsibilities:
Provides high-level customer service in all interactions with internal and external customers.
Provides direct professional and knowledgeable interactions with patients physicians referral sources and the treatment team.
Answers calls accurately and with exceptional customer service at all times.
Ensures the callers needs are met and accurate information is obtained.
Ensures calls are documented and triaged appropriately ensuring patient satisfaction and safety.
Acts as patient advocate and liaisons with various departments to meet mutual goals.
Maintains patient confidentiality regarding access to patient and other clinical information via email computer fax and mail.
Addresses concerns of patients provides service recovery and escalates issues as needed
Responsible for scheduling rescheduling and canceling all procedure(s).
Applies the policies of the clinical entity to schedule appointments.
Coordinates all paperwork needed by the facility (Including complete order sets H&Ps and imaging).
Completes preauthorization for insurance coverage of all scheduled procedures
Educates patients/responsible parties regarding the billing process and any additional financial responsibilities including information on third-party benefits.
Provides out-of-pocket cost estimates to patients.
Coordinates financial counseling for day surgery.
Communicate with the patient referral source and clinical staff regarding any access or authorization obstacles.
Completes reminder calls to patients for scheduled appointments.
Counsels patients about unpaid bills.
Obtains future appointments at the time of service for clinic follow-up referrals and ancillary services.
Verifies ensures eligibility and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter.
Obtains and documents required for third-party reimbursement.
Ensures compliance with Medicare and third-party coverage.
Other duties as assigned.
Requirements:
High school diploma or equivalent
Current BLS Certification
At least two years of clinical experience in an administrative assistant/procedure scheduler role preferably in a cardiology practice.
Fluently speak read and write English.
Ability to solve problems.
About Houston TX:
Houston is a diverse city with a booming job market in energy healthcare and tech. It has no state income tax an affordable cost of living and world-class dining and entertainment. Green spaces museums and pro sports teams add to its appeal. Whether for career growth or culture Houston has it all.
Required Experience:
Unclear Seniority
Employment Type
Gig
