Caseworker
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Job Description
The Office of MP Olszewski is currently looking to staff the position of Caseworker.
In this role you will work with a team of caseworkers and beresponsible for managing casefiles for the constituents of Edmonton Centre. You will work with constituents as well as other federal departments to support a wide range of federal matters and resolve cases with care and confidentiality. The role also includes maintaining efficient systems for case tracking and documentation supporting special projects and contributing to the smooth operation of the constituency office. If you thrive in a fast-paced environment enjoy helping others being organized and are passionate about public service wed love to hear from you.
Primary responsibilities :
- Creates and maintains systems to monitor casework requests and/or questions to be handled and their respective deadlines as well as a system for distributing files.
- Acts as the first line of response with constituents for all incoming cases (e.g. immigration Canada Revenue and Old Age Security files) and provides information advice and support in person over the telephone and in writing.
- Manage all incoming communications including screening phone calls responding to general inquiries and handling the Members emails and correspondence.
- Drafting letters to constituents and maintaining organized systems for tracking casework and documentation.
- Acting as the first point of contact for constituents offering support on federal matters and liaising with government agencies to resolve issues.
- Maintaining the Members schedule and providing administrative support to ensure smooth office operations.
- Supporting special projects and performs other related duties as needed.
Top reasons to apply :
MP Olszewskis office is committed to building stronger more resilient communities. If youre passionate about public service thrive in a collaborative team environment and have a flair for social media and brand development we encourage you to apply. This is a great opportunity to contribute to meaningful work while growing your communications skills in a dynamic political setting.
Salary: Commensurate with experience and education.
Start date: As soon as possible.
Qualifications :
Education:
- Post-secondary education from a recognized institution OR an acceptable combination of education training and relevant experience.
Experiences:
- Experience providing administrative or front-desk support in an office or similar setting.
- Ability to manage multiple tasks and competing priorities.
- Experience working with others in a team environment and maintaining positive relationships with various stakeholders.
- Background in customer or client service with a focus on casework.
- Proficiency in Microsoft Office including but not limited to Word Excel PowerPoint and Outlook.
- Knowledge of the riding of Edmonton Centre.
Assets:
- Experience working with a Member of Parliament or a political office.
- Knowledge of a second language particularly French.
Additional Information :
Members of Parliament are individual employers who are responsible for recruiting hiring and managing the employees who help them carry out their parliamentary duties. Terms and conditions of employment vary from one MPs office to another.
If you have an accommodation request require material in an accessible format or need additional support with the application process please contact Recruitment and Selection Services at .
We thank all candidates for their application. Only selected candidates will be contacted for next steps.
This posting will remain advertised until all business requirements are met. Applicants who meet the qualifications may be contacted for further assessment at any time.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
