Lead - Content Creation

Designer to join our expanding Revenue Enablement team. In this role youll lead the design and development of impactful measurable learning programs and resources that empower Freshworks teams to engage with and sell our products effectively. Youll partner closely with our Go-to-Market (GTM) teams to create educational content and training materials that enhance sales performance and product knowledge. With a deep understanding of adult learning principles youll translate complex business requirements into engaging and effective learning solutions in collaboration with subject matter experts and key stakeholders. This is a unique opportunity to shape the learning experiences that fuel our sales partner and customer success teams. 

Key Responsibilities: 

• Collaborative Curriculum Design: Partner with cross-functional teams and Subject Matter Experts (SMEs) to co-create dynamic curricula for live classrooms workshops and e-learning experiences utilizing AGILE methodologies for continuous improvement and flexibility. 
• Global Scalable Training: Design and deliver cutting-edge training solutions (live in-person live virtual and asynchronous) that are scalable across global audiences. Create engaging exercises tutorials job aids knowledge assessments and integrate social or connected learning strategies using multi-media-based assets. 
• Information Architecture: Craft clear and logical information structures to ensure content flows intuitively and is easily understood. Apply learning science principles to enhance knowledge retention and learner engagement. 
• eLearning Design: Utilize advanced eLearning authoring tools to develop interactive and immersive online learning experiences. Focus on content structure clarity and effective writing to collaborate seamlessly with eLearning developers. 
• Ongoing Quality Assessment: Regularly assess training solutions for quality scalability and impact on learner behavior and business objectives. Implement iterative improvements to drive measurable outcomes. 
• Technology - Enhanced Learning: Harness the power of innovative technologies to maximize learner access and deliver just-in-time learning opportunities. Continuously explore and incorporate emerging tech to craft engaging and memorable learning experiences. 
• Innovative Learning Solutions: Stay at the forefront of learning methodologies technologies and tools. Conduct ongoing research to ensure our learning solutions are cutting-edge and effective in meeting evolving learner needs. 
• Outcome-Oriented Assessment: Design robust assessments that accurately measure learner performance ensuring alignment with desired outcomes and providing actionable insights for continuous improvement.
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Please note this is a hybrid role with onsite expectations of 3x/week (Tue-Thur)

Qualifications :

• 5-8 years of experience designing online instructional activities live workshops learning experiences (including interactive eLearning modules and job aids) to support adult learners
• Working knowledge of eLearning authoring tools such as Articulate 360 (Rise & Storyline) Camtasia Vyond Canva and the Adobe Creative Suite
• Experience creating learning evaluation plans
• Strong knowledge of inclusive and accessible design including WCAG
• Strong organizational and project management skills
• Excellent communication presentation and interpersonal skills 
• Exceptional writing and editing skills 
• Ability to work independently and collaboratively in a fast-paced environment 
• A proactive and adaptable mindset with a commitment to continuous improvement and learning

Additional Information :

The annual base salary range for this position is $136000 to $195500 USD Bonus

Compensation is based on a variety of factors including but not limited to location experience job-related skills and level.

Freshworks offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.

Remote Work :

No

Employment Type :

Full-time