Customer Service Supervisor - German Speaking
Customer Service Supervisor - German Speaking
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Job Description
Are you a dynamic leader passionate about customer success and building high-performing teams Were seeking an experienced Customer Service Supervisor to drive excellence in our customer experience operations. Youll play a pivotal role in shaping our regional strategy empowering your team and ensuring seamless service delivery from order to post-sale support all while upholding our commitment to ethical practices.
What Youll Do:
Lead & Develop Your Team
Mentor and empower a team of customer service professionals fostering continuous growth and career development through targeted training and feedback.
Set clear performance expectations and conduct regular evaluations ensuring team goals align with company objectives.
Attract retain and cultivate top talent to build a highly skilled and motivated customer service force.
Champion our company values and Code of Business Ethics acting as a positive role model and change agent.
Manage all aspects of team administration including scheduling performance reviews and personnel actions.
Drive Operational Excellence
Oversee daily customer service operations ensuring efficiency and consistency across all activities.
Develop and implement a strategic regional operating plan that supports broader business goals.
Optimize workflows and resource allocation to meet service level agreements and business demands.
Ensure consistent application of company policies within the team.
Elevate the Customer Experience
Be a proactive advocate for our customers ensuring timely and thorough resolution of inquiries and concerns.
Conduct in-depth customer needs assessments to tailor our service approach.
Investigate and resolve complex issues recommending effective corrective actions.
Provide accurate and transparent information regarding pricing and inventory.
Foster strong internal communication within the team to enhance overall client satisfaction.
Manage Orders & Support
Ensure seamless order management from accurate entry and expedited processing to diligent shipment tracking.
Proactively communicate supply chain updates and offer effective alternative solutions to customers.
Maximize the efficiency of customer service tools and systems to streamline order processing.
Continuously evaluate and refine customer service operations for optimal effectiveness.
Qualifications :
What Youll Bring:
Proven leadership experience in customer service account management or order management ideally within the apparel or a related industry.
Deep understanding of the entire client lifecycle and end-to-back order management processes.
Exceptional communication interpersonal and relationship-building skills both with clients and internal stakeholders.
Strong organizational abilities with a keen eye for detail and excellent problem-solving capabilities.
Demonstrated ability to thrive in a fast-paced collaborative environment.
Proficiency with relevant software and systems (e.g. order management systems CRM platforms).
Compulsory: Fluent in German
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
