Senior Client Consulting Manager
Senior Client Consulting Manager
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Job Description
Team Summary
Visa Consulting & Analytics (VCA) drives tangible impactful and financial results for Visas clients including card issuers acquirers and merchants. Drawing on our expertise in strategy consulting data analytics brand management marketing operations and macroeconomics VCA solves the most strategic problems for our clients.
The VCA team within Japan provides a comprehensive range of consulting services and solutions to our clients in Japan that address unique challenges in areas such as strategic growth profitability risk management and digital strategy.
What a Senior Client Consulting Manager does at Visa:
We are currently looking for a Senior Manager to deliver consulting engagements for our clients in Japan enabling portfolio growth and improved profitability across their payment businesses.
A Senior Consulting Manager is responsible for end to end delivery of most client engagements. Typically this will involve interacting with the client team gathering and managing project inputs analyzing data to form conclusions and recommendations developing and presenting compelling project reports and working with clients on executing recommendations. The full range of responsibilities are detailed below::
On a project-by-project basis:
- Draft client project proposals clarifying objectives scope deliverables approach dependencies roles and responsibilities drawing input from the client local client relationship managers and functional teams
- Oversee project setup including contracting documentation stakeholder engagement workplans interview guides client data requirements and vendor statements of work (as applicable)
- Develop a fact base by undertaking client interviews and analyzing client documentation or processes
- Analyze Visa and client data to benchmark client performance vs. industry averages to identify performance gaps and improvement opportunities
- Collaborate with data science team to leverage advanced data analytics capabilities
- Collaborate with the hub team broader global team or other functional teams to obtain specific subject matter expertise as needed
- Identify solutions and recommendations that address client objectives and result in performance improvement leveraging relevant VCA methodologies frameworks and global best practices
- Design and deliver compelling presentations to illustrate findings ideas recommendations within consulting engagements and more broadly
- Support implementation of VCA recommendations or client initiatives using project management and problem-solving frameworks
More generally:
- Identify and surface opportunities for client projects and submit for inclusion into account plans
- Create develop and maintain analytical models and methodologies to contribute to standardized VCA offerings and IP creation
- Continuously build knowledge surface new insights and produce thought leadership pieces that contribute to practice development and global best practices
In most cases the Senior Consulting Manager will start as a generalist aligning over time to a practice area of interest. Once aligned to a practice area the Senior Consulting Manager will be responsible for prospecting and delivering projects from that practice area to clients and contribute to the global pool of set plays knowledge and expertise.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications :
What you will need:
Having already accumulated a variety of experience you will be curious about the payments industry and keen to work alongside an experienced team to quickly gain a deeper understanding. You will be client driven comfortable managing a project end to end and relishing the opportunity to work closely with clients to influence their future performance.
Specific skills and experience you will bring are:
- 10 years of relevant working experience
- Fluent Japanese and at least business level English proficiency
- Deep experience and a track record of high performance in strategy consulting or corporate strategy
- Deep experience in managing complex cross-functional and cross-regional projects
- Superior analytical and problem-solving skills with demonstrated intellectual and analytical rigor
- Strong team orientation with a collaborative diplomatic and flexible style able to work effectively in a matrixed organization
- Excellent detail orientation ensuring the highest level of quality/rigor in reports and data analysis
- Excellent presentation skills including strong oral and written capabilities
- Self-motivated results-oriented individual with the ability to progress multiple priorities concurrently
- Experience in and passion for the power of analytics to inform and drive strategy and tactics and proven ability to generate insights from data
- Strong commercial acumen with experience in developing business cases with proven ROI
What will also help:
- Experience in payments the retail banking industry or technology
- PMP certification or experience in technical project management
- Experience in customer experience design (using human-centered design / design thinking)
- An understanding of statistical analysis modelling scoring schemes etc.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
