Operations Coordinator
Operations Coordinator
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Job Description
The Operations Coordinator plays a pivotal role in supporting the successful onboarding of MCP programs solutions and services within external client organizations. This position focuses on coordinating cross-functional teams managing project timelines and driving process improvements to ensure seamless integration and adoption of MCP offerings. The ideal candidate is highly organized excels in communication and thrives in a fast-paced environment while ensuring client satisfaction and operational excellence.
Client Onboarding Management
- Coordinate onboarding activities to ensure successful integration and adoption of MCP offerings within client organizations.
- Collaborate with client-facing teams to develop timelines milestones and allocate resources necessary for program success.
- Facilitate onboarding communications and provide status updates during meetings and stakeholder engagements.
Project Coordination and Communication
- Oversee onboarding-related activities to align with business objectives and ensure progress is on track.
- Develop schedules track milestones and communicate updates to leadership and stakeholders.
- Facilitate timely issue resolution and change management processes to maintain project momentum.
- Prepare documents presentations and reports to support communication efforts and project transparency.
Team Collaboration and Relationship Management
- Coordinate cross-functional project teams including account technical services personnel to achieve objectives.
- Foster relationships with internal and external team members to ensure efficient and effective collaboration.
- Facilitate connections and interactions across teams to meet customer needs and expectations.
Leadership and Decision-Making
- Lead problem-solving efforts and facilitate decision-making processes with minimal supervision.
- Prioritize competing objectives across multiple projects to ensure smooth operations and successful outcomes.
Process Optimization and Best Practices
- Drive continuous improvement by refining onboarding standards tools templates and methodologies.
- Collaborate with stakeholders to enhance deployment frameworks and ensure consistent application of best practices.
- Assist in the development and maintenance of guidelines procedures and support documentation.
Operational Compliance and Reporting
- Ensure adherence to internal policies processes and documented practices.
- Monitor and report on key onboarding performance indicators including project throughput risks issues and successes.
- Provide insights and recommendations to improve efficiency and support program objectives.
Administrative and Support Tasks
- Perform operational support tasks such as scheduling coordination and follow-ups for meetings events and metrics.
- Identify and facilitate updates for web pages and dashboards.
- Assist in ongoing training program communication and updates regarding changes.
Skills and Attributes
- Exhibit initiative adaptability and proficiency in optimizing time management.
- Demonstrate strong organizational communication and interpersonal skills.
- Ensure accuracy and completeness in all deliverables through attention to detail.
- Provide strong customer service support to internal and external team members.
Maintain effectiveness in a fast-paced environment with short deadlines.
Qualifications
Position requires high school diploma/GED with a minimum of 7 years experience in an administrative or project support role or an associate degree in an administrative business healthcare or other related field with a minimum of 5 years experience in an administrative or project support role. Preferred bachelors degree in business administration healthcare administration or related field with 3 years of related experience.
Additional Experience and/or Qualifications: (Has Achieved Competency in the Following Areas Job Knowledge and Additional Considerations):
- Strong proficiency in planning scheduling and utilizing business software to create spreadsheets presentations and professional correspondence.
- Experience working on project teams with a focus on effective collaboration and delivering results.
- Demonstrated ability to make sound decisions maintain confidentiality and ensure attention to detail and follow-through.
- Proven agility organizational skills and customer service excellence with the ability to navigate ambiguity and prioritize competing demands.
Consumer-focused mindset with the ability to build and maintain effective relationships with internal stakeholders and external partners.
Required Experience:
IC
Employment Type
Full-Time
