Helpdesk Level II Technician
Helpdesk Level II Technician
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Join our dynamic team at Card-Monroe Corp as a Full-Time Helpdesk Level II Technician in beautiful Chattanooga TN. This onsite position offers an exciting opportunity to be at the forefront of innovating solutions in the manufacturing industry. As a key problem solver youll have the chance to tackle diverse challenges and contribute to a customer-focused work environment. Your role will allow you to work closely with a forward-thinking team that values high performance and safety.
Experience a culture where integrity and honesty are not just words but part of our everyday actions. Each day presents new opportunities for growth and learning in a professional setting that encourages creativity and collaboration. As a team member youll be able to enjoy benefits such as Medical Dental Vision 401(k) Life Insurance Health Savings Account Competitive Salary and Paid Time Off. If you are ready to make a significant impact through your technical expertise we invite you to apply and be part of our energetic work culture.
Card-Monroe Corp.: What drives us
With more than 40 years in business we pride ourselves on being the world leader in tufting technology and were looking for team members to help that statement continue to be true. We offer competitive salary and benefits and a unique culture where we value each individual employee. Please visit our website to learn more.
Your day to day as a Helpdesk Level II Technician
The Helpdesk Level II Technician at Card-Monroe Corp. is integral to our mission of maintaining high operational efficiency through exceptional support. This role emphasizes a strong focus on Epicor ERP requiring the technician to possess a robust understanding of its functionalities to assist team members effectively. Beyond Epicor the position involves general troubleshooting of both software and hardware applications ensuring that any technical challenges are swiftly addressed. The technician will play a crucial part in enhancing productivity and fostering a collaborative atmosphere aligning with our core values of innovation and integrity while contributing to a high-performance culture at our Chattanooga location.
What matters most
To thrive as a Helpdesk Level II Technician at Card-Monroe Corp. candidates should possess a diverse skill set that includes extensive experience with Epicor ERP support to address and resolve related issues efficiently. Proficiency in user management through Active Directory (AD) is essential for handling new user setups and terminations. A solid understanding of printer maintenance is required to troubleshoot and maintain office printers ensuring seamless operations.
Successful candidates will also provide technical support as the first line of defense for computer and printing issues while managing accurate inventory counts of deployed hardware. Skills in computer imaging for desktops and laptops along with collaborative problem-solving abilities for shared Level I and II support tasks are vital. Additionally knowledge of Office 365 management application installation and basic network troubleshooting for DHCP and DNS will greatly contribute to the teams overall success.
Knowledge and skills required for the position are:
- Epicor ERP Support: Resolve Epicor-related support requests and issues.
- Epicor Training: Assist in training team members on Epicor ERP functionalities.
- User Management: Handle new user set-ups and terminations in Active Directory (AD).
- Printer Maintenance: Maintain and troubleshoot office printers.
- Technical Support: Serve as the first line of support for all computer and printing issues.
- Inventory Management: Maintain accurate inventory counts of deployed hardware.
- Computer Imaging: Perform imaging of desktops and laptops.
- Shared Responsibilities: Collaborate on Level I and II support tasks.
- Project Assistance: Assist Level III technicians with team projects.
- Active Directory Maintenance: Manage and maintain Active Directory.
- Office 365 Management: Handle Office 365 distribution lists.
- Application Installation: Install standard applications.
- Network Troubleshooting: Perform basic DHCP and DNS troubleshooting.
Our team needs you!
If you feel that this job is what youre looking for applying is a piece of cake - just follow the instructions on this page. Good luck!
Required Experience:
IC
Employment Type
Full-Time
