Packaging Technical Services Specialist
Packaging Technical Services Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Technical Service Specialist provides on-site and remote support for both RRD production operations and clients within the Packaging Platform. This role ensures optimal performance of production equipment assists in troubleshooting production issues and supports clients in achieving high-quality output and efficiency.
Responsibilities:
- Collaborate with R&D and sales teams to support new product introductions and resolve client concerns
- Travel to client (or potential client) locations to investigate performance issues isolate defective material provide recommended corrective resolution and complete required documentation regarding the issue
- Advise clients and key stakeholders on improved methods
- Conduct product trials and product testing to evaluate materials and ensure compatibility with production specifications for both RRD and the client
- Coordinate travel to existing and potential accounts to conduct machine audits and collect performance information prior to the shipments of trial rolls. Ensure the distribution of the collected information to the appropriate Technical Department personnel
- Troubleshoot existing problems involving designs materials and processes and provide creative cost-effective solutions
- Maintain detailed records of service calls technical reports and customer communications
- Collaborate with client Technical Project Managers on analyzing vendor designs for manufacturing proposals and proactively mitigating potential manufacturing risk from design submissions
- Interacts with customers suppliers vendors and division personnel regarding quality and production issues
- Assists in the development of procedures and techniques for reducing process variation
- Assists manufacturing personnel in establishing standards of quality to be used and certifying that established company and industry standards have been met
- Identify cost-saving opportunities related to materials design labor and efficiency
Qualifications :
- 4 Year / Bachelors Degree in Mechanical Engineering Industrial Engineering or Related field.
- 5 years Hands-on experience in a technical support role within the folding carton or packaging industry.
- Advanced training or experience in cGMPs and ISO
- Ability to understand and interpret federal regulations and company operating procedures as they apply to printing regulated product and quality issue.
- Must be able to prioritize and multi-task with minimal supervision
- Knowledge of PC systems and Microsoft Office Suite (Word Excel) required
- Excellent written and verbal communication skills.
Additional Information :
- RRDs current salary range for this role is $77900 to $124600 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee and the range may change in the future. At RRD it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon but not limited to education skills experience proficiency performance shift and location. RRDs benefit offerings include medical dental and vision coverage paid time off disability insurance 401(k) with company match life insurance and other voluntary supplemental insurance coverages plus parental leave adoption assistance tuition assistance and employer/partner discounts
RRD is an Equal Opportunity Employer including disability/veterans
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
