Shipping Analytics Insights Manager
Shipping Analytics Insights Manager
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Job Description
At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.
Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.
Looking for a company that inspires passion courage and creativity where you can be on the team shaping the future of global commerce Want to shape how millions of people buy sell connect and share around the world If youre interested in joining a purpose driven community that is dedicated to crafting a bold and inclusive work environment join eBay a company you can be proud to be with.
Position Summary
We are seeking a dedicated analytics Insights Manager to join the North America Shipping Team. This team is responsible for driving growth and adoption of shipping initiatives while maintaining a focus on a great customer experience. In this role you will be responsible for delivering outstanding business analytics and insights that drive success for the team. Your primary focus will involve developing and providing practical insights derived from analytics to support the overall strategy and operations for shipping services and labels purchased on eBay.
You will work closely with carrier management product and marketing teams identifying key customer needs and partnering with cross functional internal teams including legal finance product development and product management to champion those changes. Contribute to ongoing activation of existing and any relevant future shipping programs.
What you will do
- Work with business partners to scope analysis to answer key business questions challenge their thinking and become a trusted business partner. Help the business prioritize deliverables and manage expectations.
- Perform exploratory analysis of large data sets.
- Derive tactical and strategic insights to improve business strategies and accelerate business growth.
- Display strong analytical and statistical skills in addressing complex and unstructured business issues and offering well-structured data-supported practical solutions.
- Have strong empirical and analytical background with demonstrated ability to combine quantitative and qualitative findings to frame the right questions and measurable insights.
- Partner with cross-functional teams to prioritize initiatives that provide a better customer experience. Advocate for specific features based on customer / business feedback and industry trends.
Skills and Experience
You Are:
- Customer centric you are passionate about advocating for customers
- Highly flexible you are able to switch gears and embrace rapid change
- Solution oriented you are passionate about solving difficult business problems and telling the story behind the numbers
- Cross-functional and collaborative you communicate optimally with partners and technology teams
- Hands-on utilize peers and leadership to optimally influence outstanding performance from suppliers and internal teams
- Naturally inclined to learning new things you proactively pursue acquiring new knowledge about your work and enjoy sharing your knowledge with others
What youll need:
- Outstanding business judgment and quantitative abilities.
- Strong communication skills and experience distilling and presenting sophisticated analyses into willing to take action recommendations.
- Strong technical skills in data analysis tools and programming languages (SQL Python/R) and a good understanding of data warehouse architecture
- Experience with data visualization tools (e.g. Tableau Power BI) to build visually impactful reports and dashboards
- Solid understanding of statistical modeling techniques and their application to business scenarios more specific to surface and communicate business insights
- Excellent communication and presentation skills with the ability to proactively collaborate with cross-functional teams and convey complex information to both technical and non-technical collaborators
- 5 years of experience in data analytics data science or related field
The base pay range for this position is expected in the range below:
$84800 - $146900Base pay offered may vary depending on multiple individualized factors including location skills and experience. The total compensation package for this position may also include other elements including a target bonus and restricted stock units (as applicable) in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired employees will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.
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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Required Experience:
Manager
Employment Type
Full-Time
