AV Technical Manager
AV Technical Manager
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Job Description
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
AV Technical Manager - 12 Months FTC
About The Role
We are looking for an Audio Visual Technical Manager to join our team. This position is primarily responsible for providing support for the AV conference spaces systems and line manage the team of coordinators. The candidate will provide technical and general support to ensure proper availability and functionality of the AV spaces and equipment as well as rapid-response troubleshooting expertise. This is a client facing role and will involve working closely with clients and their customers.
Key Responsibilities:
- Provide white-glove technical support for internal customer and executive meetings
- Proactively identify potential AV issues and provide solutions to clients concerns or needs
- Demonstrate a strong working knowledge of video conferencing services for example Microsoft Teams Zoom or WebEx etc.
- Bring technical expertise and guidance for the deployment & operation of Crestron Flex and Polycom VTC codec
- Proactively monitor and manage conference room booking system. Assist customers with booking different rooms when they are under repair
- Review standard setup specifications for meetings and conferences
- Contact clients to ensure proper set up of configurable rooms per specifications (table layout airwall opening and closure technology configuration including microphones & projection needed etc.)
- Ensure cleanliness temperature and functionality of conference rooms
- Electronics troubleshooting skills ability to determine and localize where the problem exists
- Maintain conference room standards for signage equipment and seating
- Respond to client requests promptly
- Ensure consumables are available for the client
- Provides support for the audio-video systems and media control systems.
- Troubleshoot and maintain audio/video devices and associated wiring. Responsible for putting in tickets with IT department responsible for audio visual technology
- Perform routine and proactive testing to ensure the functionality of equipment before use.
- Alignment and calibration procedures for audio and video devices
- Responsible for communicating the need for maintenance or repair of audio-visual equipment
- Perform regular maintenance software and firmware updates preventive maintenance and routine repairs to provide uninterrupted service of all conference room equipment
- Some commissioning and programming
- Line management of a team of coordinators
- Any other duties and tasks assigned
Qualifications
Required
- 5 years experience in a client/customer service-oriented environment preferably in a corporate conference centre
- 5 years of experience with Microsoft Office in an office environment
- Familiarity with integrated AV systems
- Ability to learn new software as required for the position
- Ability to work in a fast-paced environment with competing priorities
- Must always maintain a professional appearance and demeanour
- Experience with a hotel corporate conference centre or large enterprise systems
Preferred
- Demonstrate the ability to perform under pressure and manage time well
- Experience with EMS or any web-based conference room scheduling system preferred
- CTS Certification (preferred)
- Crestron AMX or Extron Certifications (preferred)
- DSP Programming (BIAMP QCS) (preferred)
#LI-JA1
Location:
On-site London GBRIf this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table! If you require any changes to the application process please email or call 44(0) to contact one of our team members to discuss how to best support you throughout the process. Please note the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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Required Experience:
Manager
Employment Type
Full-Time
