Communal Waste Transformation Clerk
Communal Waste Transformation Clerk
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Job Description
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Are you a highly organized individual with excellent communication skills who thrives in a dynamic environment The City of Edmontons Waste Services Branch is looking for a dedicated Communal Waste Transformation Clerk to join our team. This position plays a crucial role in supporting the City-wide transition of apartments and condos to a new three-stream waste collection system. If you enjoy engaging with people managing information and contributing to a greener Edmonton we encourage you to apply!
What will you do
- Make initial phone calls to property managers to arrange access for pail delivery and canvassing visits
- Update and maintain multiple contact lists and building access information in Geographic Information Systems (GIS) applications
- Report and escalate any unusual circumstances
- Answer questions from property managers about the Apartment and Condo Collection project Project
- Manage a shared business email account organizing inquiries into appropriate folders
- Identify the urgency of email responses and assign email drafts to appropriate team members
- Track due dates of assigned email inquiries and send out approved email responses to Property Managers
- Assist the Waste Education & Outreach team with reminder phone calls to Property Managers
- Provide event assistance for virtual presentations and in-person events
- Identify opportunities for program improvement and provide recommendations to the supervisor
- Perform other administrative duties
- Completion of the twelfth (12th) school grade including business subjects with emphasis on general office practices or completion of an appropriate certificate program from an approved business school/college
- Diversified experience in general office practices and procedures including providing information via telephone
Assets:
- Basic knowledge of Waste Services programs
- Familiarity with GIS applications
Skills required for success:
- Ability to effectively communicate verbally and in writing to citizens
- Confident phone etiquette especially when dealing with difficult conversations where property managers may appear to be rushed irritated or not understanding how their waste is changing
- Ability to follow a script when making phone calls and redirect conversations if difficult situations arise
- Ability to build and maintain effective relationships
- Ability to take direction and work independently to meet desired outcomes
- Ability to manage multiple and changing priorities
- Experience with Google Suite (Forms Docs Sheets Calendar Gmail)
- Alignment to our Cultural Commitments and Leadership Competencies
- Embracing a culture of equity diversity reconciliation and inclusion
Conditions of Employment:
- Applicants may be tested
Work Environment:
- Note: This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52
- The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance
The City of Edmonton values applicants with a diverse range of skills experiences and competencies and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation please contact . Learn more about our benefits
Up to 1 Temporary benefits-eligible position that may continue for up to 18 months
Hours of Work: 33.75 hours per week
Salary Range: $23.181 - $28.644 (Hourly); $40839.130 - $50463.570 (Annually)
Talent Acquisition Consultant: SL/MM
Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation
Employment Type
Full Time
