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Job Summary
Summary:
Multi-disciplinary clinic
- Crossed trained at the front desk to assist with phone calls appointment scheduling clinical messaging check in check out and other front desk duties
- Reviews provider schedules daily and weekly to plan patient care and formulates solutions for potential problems
- Communicates schedule changes with providers
- Greets patient in waiting room and escorts to triage room and exam room - Assures efficient patient flow through the office triage room and exam rooms - Checks patients identification using (2) patient identifiers name DOB and/or MRN
- Adheres to hand hygiene and standard precaution guidelines
- Instructs patient how to prepare for the physician or nurse practitioner (assisting as necessary)
- Anticipates / sets up special equipment and/or supplies needed for the visit
- Alerts the physician or nurse practitioner when the patient is ready and communicates pertinent clinical information
- Assists the physician or nurse practitioner with patient care during the visit
- Assists with training and orientation of new Medical Assistant staff
- Assists with training and orientation of new equipment
- Assists patient through checkout process when visit is complete
- Cleans and prepares room for next patient
- Responds to needs to expedite visits and keep on schedule
- Provides care appropriate to age group of patients in practice setting and documents data per practice protocols
Tests specimens as necessary:
- EKG and transmit EKG
- Stool for occult blood
- Urine Collection (perform UAs and Centrifuge)
- Skin Testing
- Performs phlebotomy when applicable
- Performs other tests procedures and treatments as needed
- Download glucometers pumps and reports as needed
- Assists physician or nurse practitioner with patient examination procedures and treatments as directed
- Documents testing / results per practice protocols - Performs designated tasks related to tracking test results and may communicate normal test results to patients as directed by a physician nurse practitioner or nurse
- Enters vitals and test results into EPIC
- Updates clinical paperwork as needed
- Assists physicians nurse practitioner or nurses in coordinating care with / making referrals to community agencies for non-clinical services
- Maintains neat clean and safe exam rooms and treatment areas
- Assures exam treatment and clean utility rooms are properly stocked equipped and secured as applicable
- Assures GI is adequately stocked with Infant Formula and tracks Formula arrival and dispensing.
- Requests clinical supplies and practices cost effectiveness measures - Assures all equipment is in good working order
- Cleans equipment exam rooms and triage room after patient use per office protocol
- Promotes patient / customer satisfaction by interacting with patients in a professional friendly manner consistent with their needs
- Communicates appropriately and effectively with patient
- Functions as in integral part of the patient care team
- Interacts in a professional cooperative way with other practice staff
- Accepts delegate responsibilities in a positive manner
- Offers help to others in the practice when not busy
- Before leaving the practice on breaks / lunch makes sure adequate coverage is available
- Engages in constructive problem solving with others in the practice as problems arise
- Attends and participates in practice staff meetings
- Performs all other duties assigned
Ideal Competencies:
- Clear written and verbal communication
- Attention to detail
- Blood draw in pediatrics very strongly preferred
- Team collaborator
- Takes initiative
- Ambitious to learn and grow in their career
- Past MA experience 2 years
Education Requirements:
- Medical Assistant certification preferred
- Basic Life Support certification required Phlebotomy Pediatrics strongly preferred
- Associates degree preferred
- Nursing Assistant certification or other academic preparation may be considered in lieu of Medical Assistant certification 1-2 years of Medical Assistant experience
Additional Job Details (if applicable)
Onsite
55 Fruit Street
40
Regular
Rotating (United States of America)
The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.