Guest Services Assistant Manager
Guest Services Assistant Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The Guest Services Assistant Manager oversees Carolina Union Welcome Desks and Carolina Union Ticketing Services and is responsible for the completion of part-time student employee scheduling and support finance task related to ticketing services and overall success of the welcome desk and ticketing operations. The Guest Services Assistant Manager will: Help ensure a high level of customer service is provided to events and conferences taking place during the year at the Carolina Union. This includes answering client questions and resolving event day needs. This position will work with the Associate Director of Event Services to ensure successful event support and assist in the support and training of student staff. This position works within the larger team of Event Services and communicates on a regular basis at meetings on the 25Live scheduling platform and via email regarding event support needs and production updates. A successful candidate will have experience working in a higher education setting experience working with reservation and/or ticketing software and professional customer service experience.
Required Qualifications Competencies And Experience
Excellent highly developed communication skills and professional customer service experience.
Preferred Qualifications Competencies And Experience
Knowledge and awareness of event management Knowledge of facility operations and conference planning experience ticketing events experience managing part time employees and experience working at a help desk to address guest needs.
Work Schedule
Wednesday Sunday 3:00 PM 10:00 PM during the academic year hours are adjusted in the summer 1 hour unpaid break
Required Experience:
Staff IC
Employment Type
Full-Time
