Associate Support Specialist - IT & Networking

The Team:

Gloo360 is the premier managed services provider (MSP) division of Gloo dedicated to delivering comprehensive technology and operational support to non-profit organizations and mission-driven enterprises. By managing critical systems such as IT infrastructure cybersecurity cloud solutions and enterprise platforms like Workday Salesforce and HubSpot Gloo360 empowers its partners to focus on their core missions. Through innovative solutions strategic integrations and exceptional customer support Gloo360 ensures operational excellence while driving efficiency scalability and transformative impact for the organizations it serves.

The Opportunity:

The Associate Support Specialists in IT & Networking Support Services will deliver exceptional IT support as part of Gloo360 managed service offering. This role focuses on managing helpdesk operations resolving technical issues and maintaining endpoint strategies for company devices to ensure a seamless user experience for customers. The Associate Support Specialists will oversee office productivity tools IT onboarding/offboarding and support for events and facility systems serving as the first point of contact for technical assistance and ensuring optimal functionality of technology assets. This position is hybrid based in Orlando FL with a requirement to be in the office at least 3 days per week.

What Youll Be Doing:

• Helpdesk Management
• • Monitor ticket systems and manage support requests through email phone Slack and other chat services.
  • Escalate complex technical issues to senior staff while maintaining communication with users.
  • Provide multi-channel technical support and ensure timely resolution of user requests.
• Device Management & Endpoint Strategy
• • Implement and test endpoint management tools ensuring devices are maintained in an automated efficient manner.
  • Oversee the device fleet ensuring functionality usability and adherence to company standards.
  • Conduct regular maintenance and updates to improve staff experience and overall system performance.
• Office Communications & Tech Support
• • Support office communication tools including Google Workspace Microsoft Office365 Slack and WebEx/Zoom.
  • Assist in supporting office technology such as A/V systems printers and conferencing equipment via contractor or on-site assistance.
  • Provide on-site support for office IT needs ensuring productivity tools remain functional and accessible via contractor or on-site assistance..
• IT Onboarding/Offboarding
• • Prepare and deliver new hire computers for customers and configure associated services.
  • Manage IT offboarding processes for our customers ensuring security and data integrity during employee transitions.
• Security & Disaster Recovery
• • Support network performance security monitoring and disaster recovery protocols.
  • Assist in managing facility security systems ensuring proper access control and functionality.

What Were Looking For:

• Solid understanding of Dell Computers (PC) and experience troubleshooting related issues.
• Experience with IT tools and platforms such as JAMF Google Workspace Microsoft Office365 Slack Zoom and Okta.
• Basic understanding of command-line tools and Bash scripting.
• Strong critical thinking and problem-solving abilities.
• Proven ability to independently find answers and implement solutions to technical challenges.
• Physical ability to maneuver between work sites operate in confined spaces and handle large office equipment.
• A desire to pursue ongoing training and development in IT support and related skills.

Job Location: Hybrid - Orlando FL
Compensation: $55000 - $73000

Our Team Members Enjoy:

• Competitive compensation and discretionary performance bonus commensurate with experience
• Flexible PTO policy and state-compliant sick leave to support your well-being
• Medical Dental and Vision plans with up to 90% coverage for employees
• Generous employer HSA contributions for HDHP elections
• Employer-sponsored 401k program with a 2% employer match
• Learning & Development stipend available after 6 months of employment
• Paid Parental Leave
• A dynamic talented team dedicated to changing the world and building an incredible business
• Onsite and virtual social events to keep us connected in our hybrid work environment

Applicants must be currently authorized to work in the United States on a full-time basis. At this time Gloo is only able to consider candidates who are U.S. Citizens or U.S. Permanent Residents.

Gloo is committed to providing an inclusive and accessible experience for all candidates. If you require a reasonable accommodation during the application or interview process please contact us at to let us know how we can support you.

This job is posted until filled.