Leasing Associate

Essential Duties and Responsibilities:

Sales/Marketing

• Conduct all leasing activities at the property responding to telephone inquiries providing tours of apartments and amenities following up with prospects and coordinating all move-ins
• Perform telephone market surveys and physical shops of competitors
• Recommend strategies and programs for on-site marketing activity
• Develop and monitor merchant/neighborhood referral programs for move-in packets newsletters and resident retention
• Initiate sales outreach plans including but not limited to new development community management internal and external communication and support
• Recommend programs and strategies to increase qualified traffic and closing ratios.
• Attend weekly marketing meetings
• Maintain passing e-shop phone shop and physical shop scores of 85% or higher.

Administrative

• Inspect apartments with the new residents at move in and complete all the necessary paperwork
• Support Assistant RE Manager with tracking renewals lease expirations and notices to vacate
• Collect and accurately process and report receipt of application fees security deposits rents and other fees
• Accurately enter all prospect and resident data into Entrata in a timely manner
• Keep files desk and leasing area organized
• Comply with all Fair Housing regulations local/state regulations and other laws as they relate to property specific guidelines and occupancy standards
• Inspect market ready units and models each morning

Customer Service

• Assist in planning and preparation of resident functions.
• Walk the property for curb appeal and overall property appearance.
• Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
• Provide excellent customer service and display courteous and professional attitude toward all customers
• Maintain availability for resident functions community affiliated events and weekends
• Perform other duties as required
• Maintain all leasing office standards

Requirements:

• High school diploma or equivalent college preferred.
• 1-year customer service or sales experience (or relevant education)
• In Pennsylvania or New Jersey must obtain a real estate license within 180 days of hire
• Strong computer skills including Microsoft Office (Word Excel)
• Excellent English communication skills both verbal and written.
• Bilingual is a plus but not required
• Must be able to walk apartments and grounds including steps and climbing stairs
• Occasionally requires lifting 20 pounds or less
• Must be available to work weekends and holidays
• Valid drivers license
• Hourly Pay: $18/hr - $21/hr

#AIONhire

Required Experience:

IC