Implementation Lead
Implementation Lead
Posted on :
18-07-2025
Employer Active
1 Vacancy
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Job Description
About Xeno
Xeno is an AI-powered customer engagement platform designed specifically for retailers enabling them to maximize repeat revenue through personalized marketing campaigns. We collaborate with leading brands such as Tommy Hilfiger Calvin Klein Jack & Jones Levis Taco Bell and Barbeque Nation. With the surge in digital retail weve experienced significant growth expanding our reach to numerous brands over the past year.
About the role
As the Implementation Lead at Xeno you will lead the onboarding and implementation function ensuring clients go live seamlessly and derive value quickly. You will own the end-to-end implementation journey partnering closely with Customer Success Product and Engineering teams.
What Youll Do
- Own and manage the implementation pipeline: Plan prioritize and execute multiple onboarding projects with clear timelines and milestones.
- Drive client alignment: Understand client business needs and map them effectively with Xenos platform capabilities.
- Process Improvement: Build scalable implementation processes and frameworks to reduce go-live times while maintaining high-quality outcomes.
- Cross-functional collaboration: Work with Product & Engineering to resolve blockers and enable successful configurations & integrations.
- Team Leadership: Build mentor and manage the implementation team to deliver exceptional client experiences.
- Client Education: Ensure clients are well-trained on using Xeno and have clear success plans post-implementation.
- Feedback Loop: Capture client feedback and relay actionable insights to Product for continuous improvement.
What Were Looking For
- 610 years of experience in Implementation/Onboarding/Technical Project Management preferably in SaaS or Martech.
- Strong project management skills with the ability to handle multiple implementations in parallel.
- Excellent stakeholder management communication and problem-solving skills.
- Experience working with enterprise clients is a plus.
- Familiarity with CRM systems API integrations and Martech tools is an advantage.
- A bias for action and a focus on outcomes not just outputs.
- Comfortable working in a fast-paced high-growth environment.
Why Join Us
- Youll sit at the heart of Product Client success
- Work with top brands across India & the Middle East
- High-impact role with tons of ownership
- Fast-paced collaborative and growth-driven culture
- High-growth environment with complete ownership and freedom to innovate check out what our team has to say about us - here
Ready to help brands unlock the power of personalized marketing
Drop us a line at wed love to chat!
Employment Type
Full Time
Key Skills
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