Team Lead (Europe) - Consulting & Implementation
Team Lead (Europe) - Consulting & Implementation
Posted on :
18-07-2025
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1 Vacancy
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Job Description
At Deliverect our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.
Department Focus:
The Implementation & Consultation team at Deliverect is a dedicated group of seasoned professionals committed to driving unparalleled success for enterprise businesses. Leveraging a deep understanding of large-scale needs we craft seamless technical integration plans that streamline processes reduce errors and elevate operational efficiency directly contributing to our clients ambitious business goals. Our holistic approach encompasses expert project management technical proficiency and continuous improvement ensuring quality and mitigating risks while we collaborate closely with customers to tailor our services to their unique requirements providing ongoing support and customization to maximize their platform benefits and achieve significant gains in customer satisfaction and ROI.
Your Impact:
As an Consulting & Implementation Team Lead at Deliverect reporting to the Global Head of Consulting & Implementation you will play a pivotal role in ensuring restaurants and retailers successfully adopt and integrate our product. You will lead and support a regional team of Implementation Consultants Solutions Consultants and Activation Specialists directly impacting customer retention and Deliverects growth by facilitating a seamless transition from sales to product delivery.
*This is a full-time hybrid role with a flexible work schedule offering 3 days in our London or Ghent office and 2 days from the comfort of your home.
What you will do:
- Lead and manage the technical Consulting & Implementation team setting clear objectives and providing guidance coaching mentorship and development opportunities to team members fostering their growth and professional development. This involves overseeing workload and assignments ensuring productivity and being comfortable conducting performance management where required.
- Drive team performance and customer satisfaction by establishing and monitoring KPIs ensuring adherence to quality standards and fostering a culture of continuous improvement. Key success criteria include improving onboarding metrics such as time to value time to onboard and time to first reach out within the first three to six months.
- Handle escalations and resolve customer issues promptly leveraging resources and expertise across the organization as needed especially for external customers who may need to escalate issues to a more senior contact during implementation.
- Collaborate closely with cross-functional teams including Sales Product Engineering and Customer Support as well as internal stakeholders at the leadership level to align on strategies address customer needs and drive business growth. This includes managing internal and external stakeholder expectations and serving as a key point of escalation for other teams.
- Oversee the onboarding process for new customers ensuring smooth implementation and successful adoption of Deliverects solutions. This includes integrating similar teams from M&A activity and the Deliverect Europe team into one cohesive unit and providing training for the team by identifying gaps and building material to address them.
- Contribute to the development and refinement of internal processes tools and best practices to enhance team efficiency and effectiveness. This involves ongoing projects to improve tooling and process efficiencies.
What you will Bring:
- At least 5 years of experience with a minimum of 2 years in a leadership role managing people preferably in a technical or customer-facing capacity.
- Proven track record of driving team performance and delivering exceptional customer experiences.
- Strong interpersonal and communication skills demonstrating empathy and the ability to build and manage relationships with customers stakeholders and team members including effective collaboration with remote teams across diverse cultures.
- Technical background or project management experience with an understanding of project management methodologies (waterfall and agile) and how APIs interact (REST APIs webhooks and token authentication).
- Experience in the SaaS industry preferably within the hospitality food/retail or e-commerce sectors.
- Excellent problem-solving and decision-making skills with the ability to navigate complex situations and drive resolution.
- Proficiency with CX tools (e.g. HubSpot Planhat Intercom)
- Bachelors degree in a relevant field or equivalent work experience.
- Nice to Have: Experience in a global multicultural environment PMP certification an engineering background and proficiency in other European languages (particularly French).
Join Our Innovative Journey:
At Deliverect were not just building a platform; were redefining how restaurants and retailers connect with their customers globally. Were looking for agile ambitious and resourceful team members who are excited to tackle complex challenges take calculated risks and contribute to innovative solutions that shape the future of commerce.
What Youll Gain by Joining Us:
Invest in Your Growth-We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
Solve Meaningful Challenges-Contribute to tackling some of the most significant challenges in the global tech industry directly impacting the way businesses operate worldwide.
Drive Innovation- Immerse yourself in a culture where innovation isnt just a buzzword our weekly releases and new features ensure youre always working on cutting-edge solutions.
Collaborate with a Global Team-Be part of a diverse international team that values transparency visibility and a multitude of perspectives.
Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry where your contributions have significant impact.
Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market ensuring youre supported with what matters mostright where you are.
Our Commitment to Inclusion:
We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.
Important Information:
1. Fluency in English is required with strong written and verbal communication skills being essential.
2. Applicants must possess the legal right to work in the country where the role is based as we are currently unable to provide financial assistance for relocation or travel.
3. Please note that certain roles may require a background check as a condition of employment and you will be informed of this during the initial screening process.
If you require any accommodations or support during the recruitment process due to a disability please do not hesitate to contact us at
Ready to shape the future of commerce with us Explore our opportunities and apply today!
Employment Type
Full-Time
Key Skills
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