Lead Client Care Associate
Lead Client Care Associate
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Salary Not Disclosed
1 Vacancy
Job Description
We have an exciting opportunity for an experienced enthusiastic Lead Client Care Associate to join our practice in Melton Mowbray. As part of our practice leadership team you will play an important part in ensuring we deliver first class customer care to our clients and play a pivotal role in ensuring a smooth transition later in the year into our brand new hospital. In return we offer a friendly supportive environment along with a comprehensive 6-month induction program that will ensure youre equipped with the knowledge needed to effectively lead the team. The right candidate will have access to further training and development opportunities through our CPD programs.
The role:
- Demonstrate your strong leadership skills to support and engage your team
- Deliver excellent communication and show good interpersonal skills
- Provide exceptional customer service building strong caring relationships with our clients
- Working alongside and supporting the Senior Leadership Team with effective client care strategies
- Resolve issues and concerns effectively with compassionate care to our clients
- Manage rotas and administration requirements
Who we are:
Kings Veterinary Centre is a first opinion veterinary practice with 5 branches and hospital in the surrounding area. We pride ourselves in offering on-site emergency care 24 hours a day 365 days a year.
Our dedicated team of clinical and non-clinical staff provide high standards of care to our patients and our clients.
We support many local pet charities and are heavily involved in the local community.
What we offer:
- Full Time 40 hours a week plus 1:3 Saturdays. Hours can be worked over 4 or 5 days.
- Salary 31200.00
- 25 days annual leave plus Birthday Day
- Life assurance 4 x salary
- Pension Scheme 3% employer 5% employee contributions Salary Sacrifice
- Enhanced Sick Pay
- Enhanced Family Leave
- E-cars Salary Sacrifice
- Cycle to Work Scheme Salary Sacrifice (perm only)
- Pet Insurance Discount & substantial staff discount if you register your pets with us
- Discount Platform Benefits Hub
- Reduced Gym Membership (Pure Gym)
- Associate Assistance Programme
- Eye Care Scheme
- Headspace
- Annual Flu Voucher
Kings Veterinary Centre is part of Linnaeus and Mars Veterinary Health the largest family-owned veterinary company in the world. Being privately owned we can truly be driven by our purpose to create a better world and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up step up and deliver quality services. Youll have access to a huge network of specialists worldwide development opportunities and an easily accessible comprehensive wellbeing package that prioritises your physical and mental health allowing you to focus on what you do best care for pets.
We are committed to fostering a culture that is inclusive and diverse we care about you and want you to be authentic with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered.
#LI-ST1 #LI-Onsite
Salary Value:31200.00;
Salary Description: per annum;
Required Experience:
IC
Employment Type
Full-Time
