Technology Lead - Hybrid Cloud (m/w/d), Germany

Role Technology Lead
Technology Azure AWS or GCP
Location Essen Dsseldorf
Timings CET Working Hours and On-Call if required


Job Description:

Today the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys we assure that your career will never stand still we will inspire you to build whats next and we will navigate further together. Our journey of learnability values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

The Hybrid Cloud Support Engineer is a senior technical role responsible for providing expert-level support troubleshooting and optimization for our complex hybrid cloud environment. This role involves deep dives into issues spanning on-premises infrastructure private cloud platforms and public cloud services (e.g. Azure). The ideal candidate will be a critical escalation point ensuring the stability performance and security of our integrated cloud solutions.

Your role:

Serve as the primary escalation point for complex technical issues related to our hybrid cloud infrastructure
Diagnose troubleshoot and resolve critical incidents across on-premises virtualized environments (e.g. VMware Hyper-V) private cloud platforms and public cloud providers (Azure AWS GCP).
Provide expert support for cloud-native services virtual machines containers (e.g. Kubernetes Docker) serverless functions and associated networking and storage components.
Implement and manage monitoring logging and alerting solutions for hybrid cloud environments to proactively identify and resolve performance bottlenecks or outages.
Collaborate with architecture development and operations teams to optimize cloud resource utilization cost and performance.
Participate in root cause analysis (RCA) for major incidents identifying systemic issues and implementing preventative measures.
Assist in the planning testing and implementation of new cloud services migrations and infrastructure upgrades.
Develop and maintain comprehensive documentation including runbooks standard operating procedures and architectural diagrams.
Ensure compliance with security policies and best practices across the hybrid cloud landscape.
Provide technical guidance mentorship and training to support staff based in India
Participate in on-call rotation for critical incidents outside of business hours as required.

Required:

12 years of experience in IT operations or support with significant experience in a hybrid cloud or multi-cloud environment.
Deep expertise in at least one major public cloud platform (Azure AWS or GCP) with strong understanding of core services (Compute Storage Networking IAM).
Strong hands-on experience with on-premises virtualization technologies (e.g. VMware vSphere Microsoft Hyper-V).
Proficiency in troubleshooting Windows Server and Linux operating systems.
Solid understanding of networking concepts in both on-premises and cloud environments (VNETs VPCs VPNs ExpressRoute/Direct Connect DNS).
Experience with containerization technologies (Docker Kubernetes) and orchestration.
Familiarity with infrastructure as code (IaC) tools (e.g. Terraform ARM templates CloudFormation) is a plus.
Excellent problem-solving analytical and diagnostic skills with an ability to trace issues across complex distributed systems.
Strong communication and interpersonal skills capable of interacting effectively with technical and non-technical stakeholders.
Ability to work autonomously and manage critical situations under pressure.
German (Fluent) and English (Fluent).

Preferred:

Relevant certifications are highly preferred e.g. Azure Administrator Associate AWS Solutions Architect Associate.

About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
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All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer