IT Support Technician Journeyman 2
IT Support Technician Journeyman 2
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$ 95000 - 100000
1 Vacancy
Job Description
Join a mission-critical team as an IT Technology Support Specialist Journeyman at Schriever Space Force Base. This role is integral to ensuring the operational readiness of IT systems supporting national security. Youll provide hands-on technical support troubleshooting software hardware and network issues and directly contribute to maintaining system uptime and reliability.
Pay: $95000 - $100000
Essential Duties
System Maintenance & Support
- Operate and maintain networked and standalone systems across Unclassified Secret and Top Secret-SCI levels.
- Troubleshoot resolve and track IT-related issues through a government-provided trouble ticket system.
- Support Tier I II and III help desk functions ensuring timely resolution of all IT-related inquiries.
- Coordinate with third-party vendors and internal teams to isolate and resolve system faults.
User Access Management
- Manage user accounts for both classified and unclassified networks including account creation deletion and maintenance.
- Ensure compliance with network procedures for provisioning and de-provisioning access on NIPRNet.
- Maintain and process User Access Request forms in accordance with established guidelines.
Hardware & Software Support
- Perform installations configurations and troubleshooting for Windows and Apple PCs network printers and software.
- Plan and execute technical refreshes of networked systems ensuring smooth transitions and continued functionality.
- Provide technical support for applications and hardware used within the facility ensuring systems remain operational at all times.
Collaboration & Communication
- Act as the first line of customer support providing timely responses to walk-up phone and email inquiries.
- Track communication system outages assign ticket numbers and maintain a historical record of problem resolutions.
- Facilitate the scheduling and coordination of VTCs (Video Teleconferences) and other technical services.
Additional Responsibilities
- Execute additional duties as assigned with flexibility during National Exercises.
Required Qualifications
- Experience: Minimum of 2 years of IT technical support and computer maintenance.
- Certifications: IAT Level II Certification (e.g. CompTIA Security).
- Education: Associates degree or equivalent technical certification in IT Computer Science or Engineering. (Additional experience may substitute for formal education.)
Preferred Qualifications
- Proficiency with Microsoft Office Suite.
- Experience supporting Windows and Apple PCs in a classified environment.
Education & Certification
- Associates degree in IT Computer Science Engineering or related field is preferred. Degree can substitute for total years of required experience.
- IAT Level II Certification required (e.g. CompTIA Security).
Required Clearance
- Top Secret
Travel
- Not required.
Why Join USfalcon
- Make an Impact Directly contribute to critical national security operations and mission success.
- Mission-Focused Culture Join a team dedicated to supporting defense intelligence and federal agencies.
- Career Growth & Development Access a range of professional development opportunities and a clear path for advancement.
- Comprehensive Benefits Enjoy a full benefits package including medical dental vision 401(k) match life insurance and more.
Application Call to Action
Ready to make a difference Apply now to join the USfalcon team and support mission-critical operations at Schriever Space Force Base.
Required Experience:
IC
Employment Type
Full-Time
