Client Success Specialist
Client Success Specialist
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Job Description
Waterworth is a fast-growing SaaS platform that empowers local governments to build financially sustainable futures. Over 300 municipalities across North America already rely on us for financial forecasting of their utilities. Were now looking for a highenergy Client Success Specialist with a foundation in accounting a head for strategy and a heart for public service.
This role is not Customer Support which is typically limited to instructing customers how to use our tool and doing regular check-ins for the sake of checking in. We take a proactive approach in ensuring the communities we work with tackle complex utility finance challenges and well go above and beyond to make sure that happens. We drive action and (as appropriate/desired) take a leading role in getting our Clients where they need to go.
Role & Responsibilities
Strategic Advising: Help communities thrive by working closely with City Managers Finance Directors and Public Works Directors to provide key insights to assist in their long-term strategic decision making.
Build Meaningful Relationships: Earn trust and credibility as a go-to advisor for senior municipal leaders. Your consistency integrity and insight will form the backbone of lasting partnerships.
Turn Numbers into Stories: Use your accounting fundamentals to build calibrate and present financial models that drive action. Youll spot what others miss; patterns discrepancies opportunitiesand communicate insights with clarity and confidence.
Deliver Client Value at Every Touchpoint: Whether youre writing an email planning your week or leading a model walkthrough youll put the Client experience first striving to exceed expectations every step of the way.
Requirements
Training & Onboarding
Our immersive training program equips you with deep knowledge in municipal government financial management SaaS and Client Success. Well support your development every step of the way with regular check-ins to help you grow and excel.
What Were Looking For
Accounting & Financial Acumen: Youve studied and/or practiced accounting or finance and youre excited to apply that knowledge to real-world challenges in public sector contexts.
Confident Communicator: Youre comfortable engaging with senior city staff elected officials and the public and can present complex information with clarity and poise.
Growth Mindset: You want to build your analytical software and storytelling skillsand youre not afraid to stretch outside your comfort zone.
Persuasive & Purpose-Driven: You can articulate how our solutions make a difference and youre motivated by meaningful work.
High-Energy Team Player: You bring enthusiasm and initiative to everything you do and youre ready to contribute to a culture thats fast-paced ambitious and fun.
Benefits
About Waterworth
Were a mission-driven tech startup based in Victoria BC helping communities manage their finances with confidence. Our work is serious but our team is spirited. If youre looking to grow your career make a real impact and have a blast doing itwe want to meet you.
Learn more at
Salary Range: $75000 - $90000 base salary plus potential bonuses
Apply by sending your CV to Cally MacColla at with the specific subject Client Success Candidate
Required Experience:
Unclear Seniority
Employment Type
Full-Time
