HRSD Manager
HRSD Manager
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Job Description
Job Characteristics:
Develop and maintain a shared services model within the HR function. Manage the HR information system and self-service tool. Use data from case to drive business transformation and process updates. Collaborate with HR COEs to continually enhance employee experience.
An HR Service Delivery Manager plays a crucial role in ensuring that HR Operations services are delivered efficiently and effectively within a global organization.
Responsibilities:
- Manage HR Service Delivery Team: Supervise and lead the HR service delivery team to ensure smooth operations.
- Develop HR Strategies: Create and implement HR service delivery strategies that align with business goals.
- Streamline HR Processes: Work on streamlining and optimizing HR processes to improve efficiency.
- Monitor Metrics: Track HR service delivery metrics and KPIs to identify areas for improvement.
- Resolve Issues: Handle escalated HR service issues and ensure timely resolution.
- Ensure Compliance: Ensure compliance with HR policies legal standards and employment laws.
- Employee Experience: Focus on enhancing employee satisfaction and experience.
Qualifications:
Education: Bachelors degree in Human Resources Business Administration or a related field.
Experience:
Minimum of 8 to 10 years experience in HR service delivery or HR operations.
Skills:
Strong leadership team management problem-solving communication and strategic planning skills.
Preferred
Experience: Work for other US based companies
Certifications: Relevant certifications such as PMP or CAPM can be beneficial.
Technical proficiency: Familiarity with Workday and ServiceNow software.
Required Experience:
Manager
Employment Type
Full-Time
