International Customer Service Agent
International Customer Service Agent
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Job Description
Do you have previous experience in Customer Support
Are you familiar with order processing and invoicing
ManpowerGroup Greece on behalf of our client an innovative company in the food industry is looking for an International Customer Service Agent.
Location: Athens
Working Model: hybrid
You will be reporting to: Commercial Director
What you will do:
As an International Customer Service Agent you will be responsible to provide exceptional customer experience and innovative solutions to international clientele.
More specifically:
- Respond to customer inquiries promptly and professionally via phone and email
- Orders processing Sales Confirmation / Proforma Invoice issuance
- Invoicing
- Answer all customer inquiries promptly to resolve any complaint or issue
- Customer support
- Follow up of prepayments balance payments
- Control and entry of commercial invoices in the companys accounting system
- Entry of company expenses
- Communication with the suppliers about payments
- Freight payments and communication with the shipping lines to match payments
- Reporting
- Adhere to company protocols and guidelines for customer interactions
Requirements
- University degree in Finance Business Administration or any relevant field of studies
- 2 years of customer service experience preferably in an international setting
- Fluency in English (C1-C2 level) and Greek
- Proficient in Microsoft Office Suite and customer service software
- Strong problem-solving skills and the ability to think critically
- Ability to work independently and as part of a team
Benefits
- Competitive Salary.
- Indefinite Contract with the company.
- Ticket allowance.
- Career Development Opportunities.
- Rewarding Bonus based on employee performance.
- Laptop and mobile phone
Recruitment Process:
If you are interested in this role feel free to apply directly. Our consultants will contact the candidates who meet the profiles requirements to arrange an interview.
Required Experience:
Intern
Employment Type
Intern
