Service Order Specialist -1st Shift Atando Ave.

Date Opened: Wednesday July:00 AM

Close Date: Wednesday July:00 AM

Department: General Services Department

Salary: $24.00 - $27.04 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The General Services Fleet Management Service Order Specialist plays a crucial role in supporting Fleet Management shop personnel by handling various administrative and technical tasks. These responsibilities include coordinating customer requests working with vendors processing invoices managing warranties handling work orders and inspection sheets and generating reports. This position serves as the primary liaison between shop technicians and customers regarding vehicle repairs maintenance and service needs.
This position operates on a first shift schedule: 6:00AM to 2:30PM Monday through Friday.

Major Duties and Responsibilities:

• Act as the main point of contact between Fleet Management and customers for vehicle and equipment repairs maintenance and service.

• Prepare clear accurate work orders by asking diagnostic questions to identify customer needs and recording the details in an electronic work order system.

• Identify and prioritize work orders requiring special attention such as rush jobs high operational priority expedited service or repeat repairs.

• Answer phone calls and direct inquiries including providing service status updates dispatching towing or roadside assistance and coordinating external repairs with vendors.

• Process vendor invoices accurately post repair charges to work orders maintain purchase orders and track outstanding invoices in the Citys financial system.

• Maintain vehicle key logs and track key assignments.

• Generate various reports and customer notifications as required.

• Keep the office environment organized and efficient.

• Perform additional duties as assigned.

Knowledge Skills & Abilities:

• Basic understanding of mechanical and automotive systems including repair type coding.

• Strong communication and customer service skills both verbal and written.

• Ability to reconcile invoices and payments within an electronic invoicing system.

• Proficiency in maintaining work records and generating reports in an electronic fleet management system.

• Strong attention to detail and ability to follow oral and written instructions.

• Proficiency in math data entry and computer use.

• Strong conflict resolution skills and ability to collaborate with team members and other city departments.

• Ability to work independently with minimal supervision.

• Experience with Microsoft Office Suite including Outlook Word and Excel.

Preferred Qualifications:

• Knowledge of mechanical/automotive systems and repair type coding.

• ASE Service Consultant Certification or the ability to obtain it within 12 months of hire.

Minimum Qualifications:

• High school diploma or equivalent and three years of relevant experience or an associate degree with one year of experience or an equivalent combination of education and experience.

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.