LCV Aftersales Manager
LCV Aftersales Manager
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Job Description
About BYD
Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading high-tech multinational based in Shenzhen China. Operates in four core fields of IT automotive new energy and rail transit and employs over 300000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
BYD Automotive GmbH is a leading global electric vehicle manufacturer specializing in innovative sustainable mobility solutions. As part of the BYD Group the company focuses on developing cutting-edge electric cars integrating advanced technology with eco-friendly design to drive the future of transportation.
Key Responsibilities:
1. Aftersales System Setup & Local Team Management
- Establish and lead the national LCV aftersales team defining roles and operational workflows;
- Develop and enforce standardized aftersales policies and procedures in line with HQ requirements;
- Define and monitor key KPIs to ensure the team achieves business targets.
2. Service Network Planning & Operations
- Plan and optimize the national service network to ensure strategic market coverage;
- Standardize service processes to improve response time and service consistency;
- Oversee service partner onboarding performance evaluation incentive schemes and exit mechanisms.
3. Training & Technical Support Capability Development
- Build a structured training and certification system for technicians with a focus on new energy and EV repair capabilities;
- Promote deployment and upgrades of service tools and diagnostic systems;
- Lead the technical support team and coordinate with HQ to ensure timely updates of technical information.
4. Parts Operations & Service Support
- Coordinate spare parts strategy inventory planning and supply chain readiness to support frontline service needs;
- Collaborate with parts operations teams to improve availability and turnover efficiency;
- Drive parts sales growth and value-added service development.
5. Cross-functional Collaboration & Customer Satisfaction.
- Work closely with Sales Marketing Product and Finance teams to enable a seamless aftersales experience;
- Contribute to policy development (e.g. warranty terms service packages) to support market expansion;
- Supervise resolution of major customer issues ensuring high satisfaction and brand reputation.
Qualifications:
- Bachelors degree or above in Automotive Engineering Business Administration or related fields;
- 8 years of experience in the automotive industry with 5 years in aftersales management roles;
- Strong background in EV and LCV aftersales operations including team building and leadership;
- Hands-on experience in managing service networks technician training and parts operations;
- Excellent communication and cross-functional coordination skills with strong project execution ability;
- Native-level proficiency in the local language and fluent English;
- Willingness to travel across the region (e.g. Europe) as required.
Why Join Us
- Opportunity to work in a dynamic and innovative industry.
- Competitive salary and benefits.
- Exposure to global automotive trends and strategies.
- A collaborative team environment that fosters professional growth.
Employment Type
Full Time
