AWS Connect Developer and Tester

AWS Connect Developer and Tester

Baltimore MD - Onsite Contract W2

Description of Work:

• Solid AWS Cloud and AWS Connect Developer experience
• Design develop and implement AWS Connect processes to include new or modifications to applications forms workflow policies actions access control interfaces and any other configurations required to support client processes
• Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications
• Support and enhance existing processes based on new requirements or upgrades
• Facilitate requirements gathering review and document requirements
• Design and develop solutions within the ServiceNow environment
• All other duties as assigned or directed.

Basic Qualifications: Minimum knowledge skills abilities needed.

• Bachelors degree in computer science Mathematics Engineering or a related field
• 7 years of experience working with large enterprise framework
• 7 years of hands-on experience working with AWS Cloud platform
• 3 years of hands-on experience working with Amazon Connect
• 3 years of experience using Python or Java for development
• 3 years of experience in designing call routing & messaging
• Solid AWS Cloud and AWS Connect Developer experience
• Extensive experience and knowledge with IVR Automatic Call Distribution (ACD) Skill-Based Routing Live Chat
• Experience with process flow documentation creation.
• Strong verbal and written communication skills.
• Must be able to obtain and maintain a US Public Trust clearance.

Preferred Qualifications: Candidates with these skills will be given preferential consideration.

• Adept at working independently but also in a team environment
• Demonstrated experience delivering technology solutions in a fast-paced deadline driven enterprise environment
• Excellent understanding of change management testing requirements techniques and tools to ensure high availability of systems
• Prior Federal government experience
• Self-starter highly motivated individual who adapts to a dynamic work environment
• Strong attention to detail with an ability to operate effectively across multiple priorities

Selected candidate must reside within two (2) hours of SSA Headquarters in Woodlawn MD*** 5 Days on site.

About Next Gen Software Solutions LLC:

Next Gen Software Solutions is a trusted provider of IT Staffing and consulting services dedicated to empowering businesses with cutting-edge technology solutions and exceptional talent. We specialize in delivering tailored IT consulting services innovative software solutions and connecting businesses with highly skilled IT professionals. Founded and led by a dedicated U.S. Army solider Next Gen Software Solutions is deeply rooted in the core values of integrity discipline commitment and experience-principles that guide every aspect of our operations.

Equal Employment Opportunity Statement:

Next Gen Software Solutions LLC is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace where all employees and applicants are treated respect and dignity. We do not discriminate based on race colour religion sex (including pregnancy sexual orientation or gender identity) national origin age genetic information veteran status or any other legally protected characteristic under applicable federal state or local laws.

About Next Gen Software Solutions LLC: