Must have Salesforce experience and possess a Salesforce Business Analyst
certification.
Must have the ability to produce quality requirements documents process maps
use case diagrams wireframes workflows etc.
Must have experience working with diverse teams and influencing strategy
tactics and execution.
Must can build relationships and work collaboratively with internal and external
departments and teams.
Must can handle multiple projects simultaneously in a dynamic deadline-oriented
environment and make key decisions in a timely manner.
Must have great written and oral communication skills and can interact with any
audience regardless of background.
Must have a strong analytical mind and welcome challenges.
Work directly with and serve as the liaison between business units technology teams
support teams and external vendors.
Work with functional leads to transform and develop new requirements into design and
implementation documents.
Design new user interface screens to support new features via sketches mock-ups
wireframes workflows and process maps.
Prioritize and communicate requirements features and tasks to software developers
vendors and senior management.
Work closely with developers & vendors to scope out projects perform design
discussions estimate resources and create a development timeline.
Work with user groups to provide training resolve questions assess user needs and
recommend changes.
Create training materials and documentation for users and train new end users on
relevant applications and processes.
Be an advocate for the business and their needs.