Senior IT Operations Manager
Senior IT Operations Manager
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1 Vacancy
Job Description
Title: Senior IT Operations Manager
Location: Bethesda Maryland
Duration: FTE
Technical Oversight Services (Must have demonstrated experience with the technology stacks)
- UCC Voice/Call Center System: Oversee the operation of the UCC voice/Call Center system ensuring that all users receive high-quality service.
- Microsoft-Skype for Business: Oversee the operation of the Microsoft-Skype for Business system ensuring that all users receive high-quality service.
- Video Infrastructure and Web Collaboration: Oversee the operation of the video infrastructure and web collaboration system ensuring that all users receive high-quality service.
- Conference Room: Oversee the operation of conference rooms ensuring that all users have access to high-quality facilities.
- Software Eng/Dev/VideoCast): Oversee the operation of software engineering development and videocasting ensuring that all users receive high-quality service.
- Messaging Infrastructure: Oversee the operation of the messaging infrastructure ensuring that all users receive high-quality service.
- Other Services: Oversee the operation of other services ensuring that all users receive high-quality service.
Basic Qualifications
- Able to manage multiple projects and priorities simultaneously
Experience/Education
- 7 years of managing IT operations and engineering in a federal environment supporting a user community of over 25000
- Bachelors degree in computer science or a related field
- Certifications: ITIL v4 (required) PMP (strongly preferred)
Employment Type
Full-time
