Customer Success Manager
Customer Success Manager
Posted on :
17-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
The Position: Customer Success Manager
Job Location: Central Bangalore
Relevant Experience: 8 years
Industry: Sevices Facility Management and Hospitality
Budgeted CTC: 12 Lacs
Our Client
Our Client was founded in 2018 in response to the fast-growing demand for outsourced offices. They support medium to large enterprises by commissioning customized offices that align with their brand s ethos while offering flexibility in contracts and the ability to scale quickly. They have been consistently rated A (CE) by ICRA developed over 4.2 million . of premium offices
Responsibility
- Manage relationships with a portfolio of assigned multiple accounts.
- Stakeholder management with various Leaders and CXOs of customer organizations. This position aims to exceed customer retention and ensure consistently high retention rates.
- Build and maintain strong trusted working relationships with key decision-makers and users from onboarding to the customer lifecycle.
- Gain a thorough understanding of assigned Client s needs services signed up for and client contract details to drive effective communication.
- Identify risks to client success and aggressively/proactively engage the Client whenever there s an identified retention issue
- Develop and execute retention plans for customers who may be at risk.
- Drive resolution of escalated issues in coordination with Leasing projects design and facilities teams
- Be a voice for accounts internally and keep the senior leadership abreast of the gaps
- Manage contract-related inquiries questions and issues from clients and other departments.
- Liaise with other team leaders to ensure clients get the best service possible.
Competencies
- Proven expertise in handling high-net-worth customers across India
- Proven track record of building strong executive-level relationships
- High attention to detail and willingness to get in the weeds to fix a problem
- Knowledge of customer success best practices
- Exceptional communication and relationship management skills
- Exceptional time management and multiple stakeholder management experiences
Experience
Minimum 7 years of experience in Customer Success/Account Management/ customer service/ guest relations roles
Education
Minimum a Graduate Preferred people with Hotel Management Sales Management CRM
success oriented,crm databases,attention to detail,cxo level engagement,customer success,problem solving,time management,communication,csat,client retention programs,crm,organic growth strategies,customer satisfaction score,stakeholder management,stakeholder engagement,account management,relationship management,net promoter score,customer success management,customer success planning,organic growth,communication skills
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
