Live Chat Agent
Live Chat Agent
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Job Alert
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Job Description
Job Brief
We are seeking a skilled Live Chat Agent to join our team. Your primary role will be to provide exceptional customer service by handling inquiries via our live chat platform. Youll be the face of our brand directly impacting our reputation and customer satisfaction.
Responsibilities
Handle customer inquiries promptly via live chat.
Provide accurate valid and comprehensive information by using the right methods/tools.
Identify and assess customers needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Meet personal/customer service team targets and call handling quotas.
This position offers an opportunity to interact directly with customers solve problems and represent our company. If you have a knack for customer service and enjoy helping others wed love to hear from you.
Requirements and Skills
Proven customer support experience or experience as a client service representative is a plus.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Excellent communication and presentation skills.
Ability to multi-task prioritize and manage time effectively.
High school degree.
Employment Type
FULL_TIME
