Medical Virtual Assistant - Virtual Assistant
Medical Virtual Assistant - Virtual Assistant
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Job Description
This is a remote position.
Virtual Rockstar is hiring a Medical Virtual Assistant to support one of our U.S.-based healthcare partners a rapidly growing physical therapy clinic that s redefining the patient experience. This is a full-time long-term remote position for someone who thrives in a fast-paced team-oriented environment and is committed to high standards of service and accountability.
About the Practice
Founded in 2020 this physical therapy clinic is on a mission to maximize clients health span by improving mobility independence and quality of life. The team believes in meeting patients where they are listening with empathy solving both spoken and unspoken problems and creating a fun memorable experience along the way.
They aim to serve 5000 patients annually by 2030 and they re building a high-performing team to make that happen.
Core Values:
People First Always do the right thing; go the extra mile for patients and teammates
Speed Is King Communication Is Queen Operate with urgency and candor
Better Than Yesterday Strive for continuous improvement every day
You won t just be joining a business you ll be joining a culture that supports growth accountability and mutual respect.
Team Structure
You ll work directly with the Office Manager as your primary point of contact and report while also supporting the clinic owner on specific tasks. You ll be integrated into the teams daily workflow expected to communicate proactively and mirror the clinic s values in everything you do.
The team operates on Google Workspace tools (Gmail Chat Docs Sheets Drive) and youll be considered an essential part of their operations not just an assistant but a true extension of the team.
Responsibilities
Manage patient scheduling confirmations and EMR setup
Verify insurance coverage and obtain authorizations via phone and online portals
Prepare payroll data and generate weekly reports to support leadership meetings
Perform data entry update spreadsheets and assist with business intelligence
Create simple social media content using Canva templates
Maintain electronic records documents and inboxes
Support administrative functions and assist in cross-departmental workflows
Requirements
Detail-oriented reliable and self-motivated
Experience with insurance verification and basic billing terminology
Strong familiarity with EMRs and platforms like Go High Level HENO PT Wired and Canva
Excellent communication skills and fluent in written/spoken English
Available to work U.S. Eastern Time business hours with potential flexibility
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.
Employment Type
Full Time
