Security Manager | Site Reliability (SRE) | DevSecOps
Security Manager | Site Reliability (SRE) | DevSecOps
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1 Vacancy
Job Description
**PLEASE NOTE This role has a 2 days a week in office requirement. Locations are Chicago or San Diego ServiceNow Offices**
The ServiceNow Security Organization (SSO)
The ServiceNow Security Organization (SSO) delivers world-class innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact
The Team
The DevSecOps team within Product Security is responsible for building integrating and operating scalable security services that protect the NOW platform store applications mobile applications and internal services. We empower over 8k developers globally to build secure software by providing resilient automated security tools and services. We are a collaborative and innovative team driving a security-first culture through automation and continuous improvement.
Role
We are seeking a dynamic and experienced SRE Manager to lead the Site Reliability Engineering (SRE) efforts for the DevSecOps team. Your focus will be on ensuring the operational excellence security reliability performance and cost optimization of our security services enabling the DevSecOps team to shift left security findings and proactively mitigate product risks. You will work closely with two other Service Development Managers that are responsible for the development of SAST Secret Management SCA Container Security AI Model Security and service integrations into the SDLC.
As the SRE Manager you will supervise a team that drives operational excellence security reliability performance and cost optimization of our security services. You will enable 8k developers to reliably shift left security findings and proactively mitigate product risks. Youll work closely with the Service Development team and a Product Owner to set goals coordinate/monitor/report on service cost reliability performance security and operational excellence. In addition youll partner with peer Product Security groups such as Global Security Testing Research PSIRT and Secure Software Development to understand opportunities for workflow automation using ServiceNow.
What you get to do in this role:
- Develop and implement the SRE strategy for DevSecOps tools and services aligning with the organizations OKRs and Product Security goals.
- Build mentor and lead a high-performing team of SREs specializing in scaling highly integrated security services.
- Foster a culture of collaboration ownership learning and continuous improvement.
- Manage staffing budget tools workload task prioritization and resource allocation for the team.
- Ensure the reliability availability and performance of product security tools and services by defining and enforcing SLOs.
- Oversee the design implementation and maintenance of monitoring and alerting systems to proactively identify and address potential issues.
- Monitor the performance availability cost and security of these services identifying bottlenecks and driving improvements. Drive visibility through reporting and dashboards.
- Manage service cost optimization strategies to provide the highest value security services at the lowest cost.
- Lead incident response efforts drive blameless postmortems and implement improvements to prevent recurrence.
- Drive automation initiatives to reduce toil improve operational efficiency and enable faster deployments.
- Collaborate with service development managers engineers and other stakeholders to ensure smooth operations and alignment on reliability goals.
- Establish processes for Service Readiness and Change Management for review and agreement with Service Development Team.
- Drive capacity management processes to ensure systems can scale to meet future demand by forecasting capacity needs and implementing appropriate scaling strategies.
- Communicate SRE progress impact risks and challenges to Senior Management Stakeholders and peer Service Development Managers.
Qualifications :
Qualifications:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- 6 to 10 years of experience in SRE or DevSecOps with a focus on service operations quality automation security cost and support.
- Strong understanding of SRE principles and practices including SLOs SLIs and SLAs.
- Experience scaling operations for SAST Secret Management SCA or Container Security.
- Strong verbal communication skills and demonstrated ability to partner with teams across the company to deliver high impact outcomes
- Extensive experience with cloud native platforms (e.g. AWS Azure GCP) and containerization (e.g. Docker Kubernetes).
- Proficiency in scripting languages (e.g. Python Bash) and automation tools (e.g. Terraform Ansible).
- Strong understanding of networking security and operating systems.
- Experience with monitoring and logging tools (e.g. Prometheus ELK Grafana etc.).
- Excellent critical thinking skills to solve ambiguous problems.
- Strong written communication skills to deliver technical documentation and communicate technical concepts to both non-technical business users as well as technical stakeholders
- Provides useful real-time coaching and recommends development activities and stretch assignments to team
- Fosters an environment that encourages and enables the team to build skills and develop their careers
- Provides direction delegates and removes obstacles to get work done
- Experience managing security tool integrations into the ServiceNow platform and the SDLC.
- Bachelors degree in Computer Science Information Security or a related field (Masters preferred).
Preferred Qualifications:
- Experience working with development teams to shift left security.
- Experience with security automation and orchestration tools.
- Certifications in cloud platforms SRE or security (e.g. CISSP CISM AWS Certified Security).
- Experience with AI Model scanning.
- Experience with ServiceNow Development and/or Administration.
#SecurityJobs
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
